Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bennet Paul

Scarborough,Ontario

Summary

Experienced server in the hospitality industry with expertise in delivering exceptional service and ensuring guest satisfaction. Skilled in pre-opening teams, food tastings, and food photography. Strong attention to detail and work ethic. Proficient in up-selling. Eager to learn and stay updated on industry trends. Seeking opportunities for growth in the hospitality field.

Overview

5
5
years of professional experience
2025
2025
years of post-secondary education
7
7
Certifications

Work History

Event Server

The Butler Did It
09.2023 - Current
  • Greet guests warmly and provide a high level of customer service throughout the event.
  • Respond promptly to guest inquiries and requests with a positive attitude.
  • Serve food and beverages efficiently and professionally according to event specifications.
  • Ensure food and drink stations are well-stocked and replenished as needed.
  • Assist with the preparation and setup of food and beverage stations before the event starts.
  • Assist in the setup and breakdown of event spaces, including arranging tables, chairs, and place settings.
  • Ensure cleanliness and tidiness of the event area during and after the event.
  • Remove and properly dispose of used dishes, glasses, and utensils.
  • Follow all health and safety regulations, including proper food handling and sanitation practices.
  • Adhere to the company's dress code and grooming standards to maintain a professional appearance.
  • Work collaboratively with other event staff and coordinate with event organizers to ensure smooth service.
  • Communicate effectively with the kitchen and bar staff to ensure timely and accurate delivery of orders.
  • Address and resolve any guest concerns or complaints in a professional manner.
  • Adapt to changes and unexpected issues with flexibility and efficiency.
  • Assist with special requests or tasks as directed by the event manager or client.
  • Provide support for any specific requirements or themed elements of the event.

Server (Outlets)

Art Gallery Of Ontario
08.2024 - 04.2025
  • Delivered exceptional guest service in AGO's restaurants, cafés, and event spaces, ensuring a high-quality dining experience.
  • Took and processed food and beverage orders efficiently, accommodating special requests and dietary needs.
  • Provided knowledgeable recommendations on menu items, wine pairings, and gallery-related offerings.
  • Handled POS transactions, processed payments accurately, and maintained cash-handling integrity.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.

Housekeeper(CO-OP)

Juniper Hotel & Bistro
02.2024 - 04.2024
  • Efficiently clean assigned rooms to the Juniper Hotel & Bistro standards while following set health and safety procedures and regulations.
  • Restock guest room amenities and the housekeeping trolley and advise the supervisor or manager of any stock shortages.
  • Respond to guest and staff inquiries, requests, and complaints in a prompt and courteous manner.
  • Ensure all lost property items left in guest rooms are handled according to procedures.
  • Report any issues requiring maintenance of rooms, equipment, etc.
  • To the supervisor or manager.
  • Ensure linens/towels are always in stock by laundering in hotel laundry as needed.
  • Take responsibility for equipment, ensuring it is always operated correctly and properly secured when not in use.

Banquet Server

BMO IFL (Dolce Hotels)
06.2023 - 01.2024
  • Banquet Server Dolce Hotels And Resorts- Set up banquet rooms for events, including table and chair arrangement, linen placement, and décor.
  • Greet guests, take drink and food orders, and serve courses in a timely and efficient manner.
  • Monitor guest needs during events, promptly addressing requests and ensuring a positive dining experience.
  • Clear tables, refill beverages, and maintain a clean and organized banquet area throughout the event.
  • Collaborate with kitchen and catering staff to ensure seamless coordination of food service.
  • Follow proper food safety and sanitation guidelines, including handling of cutlery and crockery.

Server (Pre-Opening Team)

Taj Mahal Hotel
03.2022 - 07.2022
  • Organize mise en place ahead of service
  • Active member of team responsible for food tastings and food photography
  • Prepare condiments and ensures that adequate quantities of linen, cutlery and crockery are available
  • Perform all necessary tasks to service food & beverage according to the brand standard
  • Advise, assist and recommend food & beverage to practice good guest interaction.
  • Attend to guest complaints and queries satisfactorily.
  • Ensure minimum wastage, breakage and spoilage
  • Actively use up-selling techniques by exceeding guest expectations and to increase revenue.

Lounge Server

Hyatt Regency
08.2021 - 02.2022
  • Responsible for taking orders and serving beverages to our guests while maintaining the highest standards of bar service and exceeding our guests' expectations.
  • Maintain complete knowledge of features, services, rates and promotions at the outlet and the hotel
  • Use the correct glassware for specific beverages and maintains appropriate par levels of equipment and supplies
  • Respond promptly to guest requests and concerns, and checks customer satisfaction regularly
  • Ensure the bar area is clean and organized at all times, and prepares mise en place ahead of service
  • Keep up to date with the latest cocktail trends and mixes.

Barista

Hyatt Regency
08.2021 - 02.2022
  • Organize mise en place ahead of service
  • Familiarize with food and menu terminology
  • Offer quality service at all times.
  • Ensure orders are thoroughly checked before serving to the guest
  • Taking orders, prepare and serve food and beverages to the guests, courteously and efficiently according to hotel specifications.
  • Maintain stock/supplies and cleanliness of outlet and equipment.
  • Settle checks through cash, credit card or room charge.
  • Ensuring the highest standards of cleaning, hygiene and sanitation at all times.

Industrial Trainee

Madhubhan Resort and Spa
01.2021 - 04.2021
  • Successfully completed 4 months industrial training at Madhubhan Resort and spa, Anand in all core departments.

Education

PG Diploma -

Fanshawe College @ILAC
Toronto, Ontario

BBA(HM) - undefined

CZ PATEL COLLEGE OF BUSINESS AND MANAGEMENT

Higher Secondary - undefined

Knowledge High School

Senior Secondary - undefined

Bal Bharati Public School

Skills

  • Customer Service
  • Guest Relations
  • High-Volume Dining
  • Menu Memorization
  • Dining Area Maintenance
  • Beverage Preparation
  • Tableside Service
  • Food Handling
  • Wine Service

Certification

WSET Level 2 Award in Wines - WSET - 2025

Timeline

Server (Outlets)

Art Gallery Of Ontario
08.2024 - 04.2025

Housekeeper(CO-OP)

Juniper Hotel & Bistro
02.2024 - 04.2024

Event Server

The Butler Did It
09.2023 - Current

Banquet Server

BMO IFL (Dolce Hotels)
06.2023 - 01.2024

Server (Pre-Opening Team)

Taj Mahal Hotel
03.2022 - 07.2022

Lounge Server

Hyatt Regency
08.2021 - 02.2022

Barista

Hyatt Regency
08.2021 - 02.2022

Industrial Trainee

Madhubhan Resort and Spa
01.2021 - 04.2021

BBA(HM) - undefined

CZ PATEL COLLEGE OF BUSINESS AND MANAGEMENT

Higher Secondary - undefined

Knowledge High School

Senior Secondary - undefined

Bal Bharati Public School

PG Diploma -

Fanshawe College @ILAC
Bennet Paul