Bennet Paul
Scarborough,Ontario
Summary
Experienced server in the hospitality industry with expertise in delivering exceptional service and ensuring guest satisfaction. Skilled in pre-opening teams, food tastings, and food photography. Strong attention to detail and work ethic. Proficient in up-selling. Eager to learn and stay updated on industry trends. Seeking opportunities for growth in the hospitality field.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
7
7
Certifications
Work History
Event Server
The Butler Did It
09.2023 - Current
- Greet guests warmly and provide a high level of customer service throughout the event.
- Respond promptly to guest inquiries and requests with a positive attitude.
- Serve food and beverages efficiently and professionally according to event specifications.
- Ensure food and drink stations are well-stocked and replenished as needed.
- Assist with the preparation and setup of food and beverage stations before the event starts.
- Assist in the setup and breakdown of event spaces, including arranging tables, chairs, and place settings.
- Ensure cleanliness and tidiness of the event area during and after the event.
- Remove and properly dispose of used dishes, glasses, and utensils.
- Follow all health and safety regulations, including proper food handling and sanitation practices.
- Adhere to the company's dress code and grooming standards to maintain a professional appearance.
- Work collaboratively with other event staff and coordinate with event organizers to ensure smooth service.
- Communicate effectively with the kitchen and bar staff to ensure timely and accurate delivery of orders.
- Address and resolve any guest concerns or complaints in a professional manner.
- Adapt to changes and unexpected issues with flexibility and efficiency.
- Assist with special requests or tasks as directed by the event manager or client.
- Provide support for any specific requirements or themed elements of the event.
Server (Outlets)
Art Gallery Of Ontario
08.2024 - 04.2025
- Delivered exceptional guest service in AGO's restaurants, cafés, and event spaces, ensuring a high-quality dining experience.
- Took and processed food and beverage orders efficiently, accommodating special requests and dietary needs.
- Provided knowledgeable recommendations on menu items, wine pairings, and gallery-related offerings.
- Handled POS transactions, processed payments accurately, and maintained cash-handling integrity.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
Housekeeper(CO-OP)
Juniper Hotel & Bistro
02.2024 - 04.2024
- Efficiently clean assigned rooms to the Juniper Hotel & Bistro standards while following set health and safety procedures and regulations.
- Restock guest room amenities and the housekeeping trolley and advise the supervisor or manager of any stock shortages.
- Respond to guest and staff inquiries, requests, and complaints in a prompt and courteous manner.
- Ensure all lost property items left in guest rooms are handled according to procedures.
- Report any issues requiring maintenance of rooms, equipment, etc.
- To the supervisor or manager.
- Ensure linens/towels are always in stock by laundering in hotel laundry as needed.
- Take responsibility for equipment, ensuring it is always operated correctly and properly secured when not in use.
Banquet Server
BMO IFL (Dolce Hotels)
06.2023 - 01.2024
- Banquet Server Dolce Hotels And Resorts- Set up banquet rooms for events, including table and chair arrangement, linen placement, and décor.
- Greet guests, take drink and food orders, and serve courses in a timely and efficient manner.
- Monitor guest needs during events, promptly addressing requests and ensuring a positive dining experience.
- Clear tables, refill beverages, and maintain a clean and organized banquet area throughout the event.
- Collaborate with kitchen and catering staff to ensure seamless coordination of food service.
- Follow proper food safety and sanitation guidelines, including handling of cutlery and crockery.
Server (Pre-Opening Team)
Taj Mahal Hotel
03.2022 - 07.2022
- Organize mise en place ahead of service
- Active member of team responsible for food tastings and food photography
- Prepare condiments and ensures that adequate quantities of linen, cutlery and crockery are available
- Perform all necessary tasks to service food & beverage according to the brand standard
- Advise, assist and recommend food & beverage to practice good guest interaction.
- Attend to guest complaints and queries satisfactorily.
- Ensure minimum wastage, breakage and spoilage
- Actively use up-selling techniques by exceeding guest expectations and to increase revenue.
Lounge Server
Hyatt Regency
08.2021 - 02.2022
- Responsible for taking orders and serving beverages to our guests while maintaining the highest standards of bar service and exceeding our guests' expectations.
- Maintain complete knowledge of features, services, rates and promotions at the outlet and the hotel
- Use the correct glassware for specific beverages and maintains appropriate par levels of equipment and supplies
- Respond promptly to guest requests and concerns, and checks customer satisfaction regularly
- Ensure the bar area is clean and organized at all times, and prepares mise en place ahead of service
- Keep up to date with the latest cocktail trends and mixes.
Barista
Hyatt Regency
08.2021 - 02.2022
- Organize mise en place ahead of service
- Familiarize with food and menu terminology
- Offer quality service at all times.
- Ensure orders are thoroughly checked before serving to the guest
- Taking orders, prepare and serve food and beverages to the guests, courteously and efficiently according to hotel specifications.
- Maintain stock/supplies and cleanliness of outlet and equipment.
- Settle checks through cash, credit card or room charge.
- Ensuring the highest standards of cleaning, hygiene and sanitation at all times.
Industrial Trainee
Madhubhan Resort and Spa
01.2021 - 04.2021
- Successfully completed 4 months industrial training at Madhubhan Resort and spa, Anand in all core departments.
Education
PG Diploma -
Fanshawe College @ILAC
Toronto, OntarioBBA(HM) - undefined
CZ PATEL COLLEGE OF BUSINESS AND MANAGEMENT
Higher Secondary - undefined
Knowledge High School
Senior Secondary - undefined
Bal Bharati Public School
Skills
- Customer Service
- Guest Relations
- High-Volume Dining
- Menu Memorization
- Dining Area Maintenance
- Beverage Preparation
- Tableside Service
- Food Handling
- Wine Service
Certification
WSET Level 2 Award in Wines - WSET - 2025
Timeline
Server (Outlets)
Art Gallery Of Ontario
08.2024 - 04.2025
Housekeeper(CO-OP)
Juniper Hotel & Bistro
02.2024 - 04.2024
Event Server
The Butler Did It
09.2023 - Current
Banquet Server
BMO IFL (Dolce Hotels)
06.2023 - 01.2024
Server (Pre-Opening Team)
Taj Mahal Hotel
03.2022 - 07.2022
Lounge Server
Hyatt Regency
08.2021 - 02.2022
Barista
Hyatt Regency
08.2021 - 02.2022
Industrial Trainee
Madhubhan Resort and Spa
01.2021 - 04.2021
BBA(HM) - undefined
CZ PATEL COLLEGE OF BUSINESS AND MANAGEMENT
Higher Secondary - undefined
Knowledge High School
Senior Secondary - undefined
Bal Bharati Public School
PG Diploma -
Fanshawe College @ILAC
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