Ben LAI
Toronto,ON
Summary
Detail-oriented and customer-focused professional with experience in administrative support, client communication, and marketing-related content production. Proven ability to manage phone and email inquiries, maintain accurate records, support scheduling and reporting, and work effectively in fast-paced environments. Strong organizational, multitasking, and communication skills, with hands-on experience supporting marketing initiatives, office operations, and cross-functional teams. Seeking to contribute to ZenaTech Inc. as a Marketing Assistant by supporting marketing campaigns, client interactions, and administrative operations.
Overview
8
8
years of professional experience
Work History
Line Cook
Yinji North York Inc.
09.2022 - Current
- Planned, prepared, and executed daily food production following recipes, guidelines, and quality standards.
- Managed inventory by ordering ingredients and supplies, monitoring stock levels, and reducing shortages.
- Worked collaboratively with team members in fast-paced, high-pressure environments to ensure smooth operations during peak periods.
- Demonstrated strong multitasking, time management, and problem-solving skills while handling multiple tasks simultaneously.
- Maintained focus, accuracy, and professionalism during long shifts in physically demanding conditions.
Administrative Clerk
Baptist Oi Kwan Social Service
05.2020 - 05.2022
- Supported daily administrative operations to ensure efficient office workflow.
- Handled and routed incoming and outgoing mail, emails, and phone calls professionally and accurately.
- Managed calendars, scheduled appointments, and coordinated meetings for executives and teams.
- Entered, updated, and verified data in spreadsheets, databases, and office systems with strong attention to detail.
- Greeted visitors, responded to inquiries, and directed them to appropriate staff or departments.
- Assisted with bookkeeping tasks, including processing invoices, expense reports, and tracking payments.
- Maintained organized, accurate records and ensured documents were properly filed and easily retrievable.
Video Production Intern
Blackpaper Limited
07.2018 - 08.2018
- Assisted with the full video production cycle, including pre-production planning, filming, editing, and final delivery.
- Supported budget tracking, scheduling, and coordination with clients and internal team members.
- Researched and developed creative content for corporate websites and social media platforms.
- Used video equipment and editing software to support marketing and branding initiatives.
- Organized and archived footage, project files, and edits to ensure efficient retrieval.
- Managed multiple tasks and deadlines while maintaining quality standards.
Education
Bachelor of Science - Creative Media
City University of Hong Kong
Hong Kong07.2019
Associate of Science - Creative and Interactive Media Production
Community College of City University
Hong Kong07.2017
Skills
- Customer Communication & Call Handling
- Administrative & Scheduling Support
- Multitasking & Time Management
Timeline
Line Cook
Yinji North York Inc.
09.2022 - Current
Administrative Clerk
Baptist Oi Kwan Social Service
05.2020 - 05.2022
Video Production Intern
Blackpaper Limited
07.2018 - 08.2018
Bachelor of Science - Creative Media
City University of Hong Kong
Associate of Science - Creative and Interactive Media Production
Community College of City University