BENJIE BERNARDINO
VICTORIA,Canada
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
12
12
years of professional experience
Work History
Supervisor
Tim Hortons
Douglas Centre, Victoria, BC Canada
03.2022 - Current
- Supervised daily operations to ensure efficient service at a popular coffee chain.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
Supervisor
Tim Hortons
Esquimalt, Victoria BC
11.2021 - 03.2022
- Trained and monitored team on food safety procedures to ensure compliance.
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty.
- Supervised operations tasks, delegating responsibilities to ensure adherence to company policies.
- Ensured quality, production, and service standards met to maintain a professional environment.
- Assisted management in scheduling to optimize coverage and exceed customer service expectations.
- Identified opportunities with management to enhance efficiencies and maximize profitability.
Assistant Production Officer
Siam Square Mookata
Singapore
08.2021 - 10.2021
- Reporting to the Production Manager.
- Assisting the Production Manager with administrative tasks like production schedules and timesheets.
- Appointing labor and purchasing stock toward the smooth running of the production process.
- Preparing cost estimates for materials, equipment, and hiring laborers.
- Overseeing quality control throughout the production process.
- Ensuring that production is completed before deadlines.
- Procuring and monitoring the efficiency of production equipment.
- Updating the Production Manager on the status of projects.
- Liaising and coordinating production with other departments.
- Resolving labor disputes, where requested.
Restaurant and Catering Assistant Manager
Sterling Trends and Concepts Pte Ltd
Singapore
04.2019 - 03.2020
- Received and processed stock into inventory management system.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Resolved problems, improved operations and provided exceptional service.
- Developed team communications and information for meetings.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Restaurant and Catering Supervisor
Sterling Trends and Concepts Pte Ltd
Singapore
09.2017 - 03.2019
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Encouraged preparation of all product according to recipe and in compliance.
Restaurant and Catering Supervisor
Appetizer Pte Ltd
Singapore
04.2017 - 09.2017
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Encouraged preparation of all product according to recipe and in compliance with allergen and sanitation standards.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Created new recipes, outlined steps and training staff on correct preparation.
- Set and oversaw weekly and special event menu plans.
Management Trainee
Fei Siong Group Pte Ltd
Singapore
01.2016 - 04.2017
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Explained services and products to customers in friendly and engaging way.
- Aligned team actions with company policies and industry standards.
- Planned and implemented team projects to accomplish objectives.
- Regulated service delivery to keep operations efficient and in line with budget requirements.
- Resolved escalated concerns using professionalism and understanding of all facets of issue.
- Reviewed financial accounts for accuracy and resolved discrepancies.
Captain Waiter
Esquire Kitchen
Kuala Lumpur
01.2014 - 10.2015
- Trained and managed dining room staff with diverse service backgrounds.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Showed high-level understanding of fine dining standards and practices.
Education
Bachelor of Science - Hospitality MNGMT
Baliuag University
Baliuag01.2013
Secondary -
Carlos F Gonzales HS
01.2005
Elementary -
Concepcion Elementary School
Bulacan01.2001
Post Secondary Education Undergraduate - Health Care Aide
Edison College
Victoria, BC CanadaSkills
Problem solving
- Effective communication
- Team leadership
- Patient care
References
Jenny Madayag Casimiro , Tim Hortons Manager
INTERNSHIP
- Position: Management Trainee
- Company: Resort World Sentosa
- Address: Singapore Singapore
- Date: April 2011-April 2012
Timeline
Supervisor
Tim Hortons
03.2022 - Current
Supervisor
Tim Hortons
11.2021 - 03.2022
Assistant Production Officer
Siam Square Mookata
08.2021 - 10.2021
Restaurant and Catering Assistant Manager
Sterling Trends and Concepts Pte Ltd
04.2019 - 03.2020
Restaurant and Catering Supervisor
Sterling Trends and Concepts Pte Ltd
09.2017 - 03.2019
Restaurant and Catering Supervisor
Appetizer Pte Ltd
04.2017 - 09.2017
Management Trainee
Fei Siong Group Pte Ltd
01.2016 - 04.2017
Captain Waiter
Esquire Kitchen
01.2014 - 10.2015
Bachelor of Science - Hospitality MNGMT
Baliuag University
Secondary -
Carlos F Gonzales HS
Elementary -
Concepcion Elementary School
Post Secondary Education Undergraduate - Health Care Aide
Edison College