Summary
Overview
Work History
Education
Skills
Affiliations
ARTICLES
Timeline
Generic

BENJAMIN K. MUSAMPA

Montréal,Québec

Summary

Experienced bilingual (French/English) strategic communications professional whose intellectual curiosity and professional experiences nurtured a passion for public affairs and corporate communication. Successful at conducting policy analysis, media relations, internal and external communication strategies, crisis and issues management planning and relationship-building to improve perception or enable change between an organization and its publics. With a keen interest in economic and corporate diplomacy, I have several publications to my credit and host a podcast called DecryptEco, currently available on platforms like Apple Podcast and Spotify.

Overview

10
10
years of professional experience

Work History

Taxpayer Service Representative

Canada Revenue Agency CRA
Montreal, QC
01.2021 - Current
  • Provide explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual Tax Returns.
  • Research, analyze and resolve questions or problems and requests raised by taxpayers' solutions using various internal and external information sources techniques and practices.
  • Working alongside the internal communication team to develop a new communication policy addressing the current hybrid working reality while putting a focus on CRAs employees. This new strategy aims to encourage further employee commitment toward the CRA mission and vision.
  • Write and edit content for a variety of internal communications mediums, such as a staff intranet, monthly magazine or regular email bulletin to create a positive organization image.
  • Received a training to answer incoming media calls for the CRA Quebec region communication division in Montreal during the tax season.

Science Communication Officer

Natural Resources Canada
Ottawa, ON
06.2018 - 09.2018
  • Produced eight weekly news brief analysis about political and territorial government development, mining projects, socio-economic initiatives and climate change challenges occurring in Northern Territories and the northern parts of other Canadian provinces.
  • Formulated ten news report analyses with recommendations in context with the Geological Survey of Canada strategic priorities and relevant for senior management in advance of visiting these areas.
  • Both tasks helped senior management make strategic decisions on tackling the environmental, social, and economic impacts related to resource development projects.

Journalism Intern

Canadian Public Affairs Channel, CPAC
Ottawa, ON
04.2018 - 06.2018
  • Completed research and checked facts to maintain high standard of journalistic integrity for Perspective, the only international affairs-focused program in Canada hosted by Allison Smith.
  • Produced eight background research and helped prepare story pitches for the production team. The backgrounders were also helpful for the production team when following up on given headline recent development. The weekly background research helped the program host conduct substantive interviews with identified guests.
  • Posted headline development on social media sites frequently to increase news broadcast traffic for the program. It kept the viewers updated about issues that would be discussed in the following show.

Teacher Assistant

Carleton University
Ottawa, ON
09.2017 - 12.2017
  • Assisted the course director with lesson preparation and curriculum implementation for the course The Horn of Africa (AFRI, A) offered during the fall semester.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Conducted special assessments and tutoring sessions to support individual student needs. The tutorials helped students master learning concepts through one-on-one and small group tutoring.

Associate Communication Officer

BMO Financial
Montreal, QC
09.2015 - 08.2017
  • Served as primary point of contact for incoming media calls.
  • Stays up to date on company and industry trends by forming and fostering relationships with employees across BMO Financial credit card division, to identify newsworthy items for communication and dissemination.
  • Assisted with the crisis management and preemptive planning for the Credit card department.
  • Participated in defining five communication plans designed to positively influence or change behavior; develops tailored messaging; identifies appropriate distribution channels.

Research Assistant

Université de Sherbrooke
Montréal, QC
09.2014 - 04.2015
  • Reviewed literature about China-Latin America economic relations to remain current with new procedures and apply learnings to related research.
  • Executed qualitative and quantitative analysis on wide range of data by aggregating three key databases for professors: all China-LAC bilateral treaties on investment and economic cooperation, Chinese outward (FDI) to LAC from 2003 to 2010, and Chinese FDI per industries (e.g. Natural resources, energy, manufacturing and finance) through Excel spreadsheet. Prepared tables, graphs, fact sheets and written reports summarizing research results.
  • Shared research findings through publications, presentations and conferences. My research findings have been used by professors and students for further references and citations.

Education

Graduate Diploma - Public Relations And Communication Management

McGill University
Montreal, QC
12.2022

Master of Arts - Journalism

Carleton University
Ottawa, ON
04.2018

Master of Applied Political Studies - International Law And International Politics

Université De Sherbrooke
Sherbrooke, QC
12.2014

Bilingual Honours Bachelor of Arts - Political Science/International

York University
Toronto, ON
06.2011

Skills

  • Political monitoring
  • Media Relations
  • Quantitative and qualitative analysis
  • Analyzing and synthesizing data
  • Stakeholder analysis
  • Critical thinking
  • Relationship building
  • Public presentations
  • Content writing
  • Social media engagment

Affiliations

McGill Public Relations Student & Alumni Network

Membership

Société Québécoise Des Professionnels En Relations Publiques (SQPRP) Membership

Public Relations Without Borders

Volunteer

ARTICLES

  • Musampa, Benjamin, 2020, « Natural resources governance and Chinese investments in Africa: what role for Canada? » Global Affairs Canada (GAC), presentation conducted on February 20th 2020.
  • Musampa, Benjamin, 2019, « Canada s mining industry in Africa and social responsibility » Policy Options, November 20th, 2019. https://policyoptions.irpp.org/magazines/november-2019/canadas-mining-industry-in-africa-and-social-responsibility/
  • Musampa, Benjamin, 2017, «Canada must help Colombia crack down on illicit gold trade». » The Hill Times, January 17th, 2017. http://hilltimes.hilltimespublish.netdna-cdn.com/wp-content/uploads/2017/01/011117_ht.pdf

Timeline

Taxpayer Service Representative

Canada Revenue Agency CRA
01.2021 - Current

Science Communication Officer

Natural Resources Canada
06.2018 - 09.2018

Journalism Intern

Canadian Public Affairs Channel, CPAC
04.2018 - 06.2018

Teacher Assistant

Carleton University
09.2017 - 12.2017

Associate Communication Officer

BMO Financial
09.2015 - 08.2017

Research Assistant

Université de Sherbrooke
09.2014 - 04.2015

Graduate Diploma - Public Relations And Communication Management

McGill University

Master of Arts - Journalism

Carleton University

Master of Applied Political Studies - International Law And International Politics

Université De Sherbrooke

Bilingual Honours Bachelor of Arts - Political Science/International

York University

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