Benjamin Yim

• Coordinate with influencer and affiliate partners to amplify paid performance and expand reach across creator led content.
  
  Partner with creative to produce and test ad concepts that translate JOVS’s science led positioning into simple, compelling consumer outcomes.

• Consistently achieved monthly revenue targets of over $100,000 by implementing data-informed sales strategies and delivering tailored client experiences, resulting in high customer retention.
• Played a key role in promoting brand identity through superior customer service and deep product knowledge, enhancing brand perception and driving repeat business.
• Collaborated with the marketing team to offer insights into luxury customer preferences and trends, contributing to more targeted and effective campaigns.

• Coordinate marketing initiatives from kickoff to wrap up, including timelines, deliverables, approvals, and status updates. Wizbii.com
• Manage communication between marketing and product teams to keep seasonal calendars aligned.

• Troubleshoot common service issues such as mobile connectivity, home internet, TV, device setup, and app access using scripts and diagnostics. Educate customers on products and self serve tools, and reduce repeat contacts through strong first call resolution. Identify needs and recommend the right plan, add on, or upgrade when it genuinely fits, without sounding pushy.

• Managed operational systems, internal documentation, and complaint tracking for wellness licensing support.
• Oversaw client onboarding, and ensured documentation compliance across multiple service areas.

Supported executive leadership with confidential reporting, scheduling, and quarterly performance reviews.

• Managed a digital filing system for contracts and customer data.
• Coordinated licensing documentation for Airbnb unit compliance and managed client communications.

Conducted audits and resolved discrepancies in system records.