Summary
Overview
Work History
Education
Skills
Certification
Skills And Tools
Timeline
Generic

Benjamin Yamoah

Project Manager
Mississauga,Ontario

Summary

Experienced Project Manager / Delivery Manager / Scrum Master with 7+ years of success in digital transformation projects for finance, banking, and public sectors. Proficient in leading cross-functional teams using Agile methodologies to enhance customer experience, operational processes, and financial products/services. Proven track record in delivering complex solutions like ID verification, loan application optimizations, and real-time transaction systems while ensuring regulatory compliance and business alignment.

Overview

7
7
years of professional experience
2
2
Certifications
1
1
Language

Work History

Scrum Master

Tarion
08.2023 - 01.2025
  • Served as Scrum Master for a cross-functional Agile team delivering a new digital platform to enhance Tarion’s homeowner warranty services.
  • Led Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure high team performance and continuous improvement.
  • Facilitated Iteration 0 discovery sessions with stakeholders to define product vision, identify user pain points, and establish a prioritized backlog.
  • Coached the team on Agile best practices, fostered a culture of transparency, accountability, and collaboration, and helped remove blockers to maintain sprint momentum.
  • Supported Product Owner in backlog grooming, story refinement, and aligning user stories to business value and KPIs.
  • Helped the team redesign a complex dispute form with guided logic, reducing errors and delivered a claim tracking dashboard with real-time updates and alerts, reducing service inquiries.
  • Used metrics such as sprint velocity, burndown charts, and cycle time to monitor team health and delivery efficiency.
  • Delivered all major platform features on time and within scope.
  • Drove measurable improvements in user experience, operational efficiency, and stakeholder engagement.
  • Built a high-performing, self-organizing Agile team from project initiation through successful delivery.

Scrum Master

Accenture
10.2021 - 06.2023
  • Company Overview: Client: Metrolinx
  • Led Agile delivery for the Presto Card Reader Expansion project, enabling tap-on/off fare payments and balance checks at new GO stations and onboard buses across the Metrolinx network.
  • Managed a cross-functional Agile team of 10+ (developers, QA, BA) while coordinating with infrastructure and vendor teams under a hybrid Waterfall-Agile delivery model.
  • Facilitated all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure consistent velocity and continuous improvement.
  • Used Jira and Confluence for sprint tracking, backlog management, and stakeholder visibility; maintained accurate reporting across both Agile and Waterfall workstreams.
  • Delivered key functionality including fare calculation logic, real-time tap-on/off syncing with the Presto backend, and offline transaction support for transit vehicles.
  • Acted as a liaison between software and hardware teams, resolving cross-stream blockers and aligning release timelines across field installations and software deployments.
  • Collaborated with the Product Owner to refine user stories, prioritize backlog items, and ensure alignment with business and rider experience goals.
  • Drove performance improvements such as reducing tap-to-confirmation latency and improving transaction sync reliability across all transit zones.
  • Client: Metrolinx
  • Successfully delivered Presto tap-on/off functionality across multiple new transit locations on time and within scope.
  • Played a key role in launching a hybrid system that balanced real-time responsiveness with robust offline fallback handling.
  • Earned recognition from both Accenture leadership and Metrolinx stakeholders for strong coordination across delivery streams.

Project Manager

Bank of Montreal (BMO)
09.2019 - 09.2021
  • Led the delivery of a digital onboarding and identity verification solution for BMO’s online banking and credit card application platforms, enhancing customer experience and reducing fraud exposure.
  • Managed Agile project execution across cross-functional teams, including Digital Onboarding, Compliance, Risk, InfoSec, and external partners such as VerifyMe, Experian, and Equifax.
  • Oversaw end-to-end planning and delivery of key features: real-time government ID scanning, liveness detection facial recognition, credit bureau validation, and responsive user interface enhancements.
  • Facilitated Agile ceremonies (sprint planning, daily standups, retrospectives) and utilized Jira, Confluence, and Miro for backlog tracking, documentation, and collaborative planning.
  • Worked closely with Privacy and Security teams to meet internal policy and external regulatory standards (KYC, AML, PIPEDA).
  • Coordinated user testing sessions to identify and address friction points in the identity verification flow; led improvements such as enhanced mobile responsiveness and error handling.
  • Achieved a measurable reduction in manual reviews, increased onboarding completion rates, and a significant decrease in identity-related fraud risk.
  • Delivered a fully integrated, secure ID verification solution ahead of schedule.
  • Enabled a smoother, faster digital onboarding process, contributing to BMO’s broader digital transformation goals.

Delivery Manager

Money Mart
01.2018 - 08.2019
  • Led Agile delivery of a key digital transformation initiative focused on enhancing the online application experience for personal loans and lines of credit.
  • Successfully launched a 'Save & Retrieve' feature, enabling customers to resume abandoned or timed-out applications securely — reducing friction and boosting conversion rates.
  • Collaborated with cross-functional teams including Product, UX, Engineering, Compliance, InfoSec, and third-party service providers to define and deliver user-centric functionality.
  • Facilitated Agile ceremonies (sprint planning, stand-ups, retrospectives), managed backlogs via Jira, and ensured on-time delivery through close monitoring of velocity and dependencies.
  • Oversaw end-to-end application state handling and integration with secure back-end storage, while aligning with strict data privacy and compliance protocols.
  • Supported user testing and session analytics to refine features like auto-save, resume-link delivery, and multi-device continuity, contributing to higher engagement and satisfaction.
  • Partnered with stakeholders to monitor KPIs, optimize workflows, and ensure seamless alignment with digital lending strategy.
  • Increased completed application rates, directly impacting revenue and approval volume.
  • Enhanced customer satisfaction through a more resilient, user-friendly application experience.
  • Improved operational efficiency by reducing inbound support inquiries related to dropped or incomplete applications.

Education

Bachelor of Arts - Information Technology

York University
Toronto, None
05.2001 -

Skills

Agile Methodologies: Scrum

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Certification

Project Management Professional (PMP), Project Management Institute

Skills And Tools

Scrum, Kanban, Hybrid, Jira, Confluence, MS Project, Trello, MS Teams, Slack, Miro, SharePoint, GitHub, Jenkins (basic familiarity), Strong communication and relationship-building skills, KYC, AML, Data Privacy (PIPEDA), User-centric design improvements, Familiar with online lending and payment processing systems

Timeline

Scrum Master

Tarion
08.2023 - 01.2025

Scrum Master

Accenture
10.2021 - 06.2023

Project Manager

Bank of Montreal (BMO)
09.2019 - 09.2021

Delivery Manager

Money Mart
01.2018 - 08.2019

Bachelor of Arts - Information Technology

York University
05.2001 -

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