Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Ward

Waiter
Vancouver

Summary

Friendly and experienced service professional with a strong background in the food and beverage industry. Known for creating warm, memorable guest experiences and naturally boosting sales through thoughtful recommendations and attentive service that keeps people coming back.

Overview

10
10
years of professional experience

Work History

Waiter

Glowbal Restaurant Group
06.2018 - 07.2025
  • Promptly greet guests to create a welcoming atmosphere and ensure immediate engagement.
  • Ability to deliver exceptional service across diverse dining settings, e.g., private events, banquets, and buyouts.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques, and thorough knowledge of menu items and the wine list.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Customer Service Attendant

BC Ferries
05.2021 - 09.2022
  • Completed extensive Transport Canada-certified training in passenger safety management to ensure onboard safety and emergency preparedness.
  • Demonstrated flexibility and reliability in a seasonal role, regularly working long hours on short notice to support operational needs.

Product Assembler

Matrix Design Ltd.
01.2017 - 03.2022
  • Assembled active and passive graphic panels for fire alarm systems using power tools and equipment, following detailed electronic diagrams and specifications.
  • Packaged finished products, labeled boxes and stacked for shipment.

Host, Busser

Earls Kitchen + Bar
01.2016 - 05.2017
  • Taking reservations, preparing the table occupancy chart as the shift leader, and communicating with front-of-house staff to prepare for operations.
  • Assisting the waitstaff with table turnover duties, i.e., clearing and setting, whenever possible, to facilitate a smooth dining flow.

Education

Bachelor of Arts - Economics

Queens University
Kingston, Ontario
05.2001 -

Skills

Squirrel and Seven Rooms system operations

Foodsafe, Serving it Right (ID#2281004)

Guest relations management

High volume dining

Attention to detail

Fine dining and French Wine service

Reliability and punctuality

Verbal and written communication

Conflict resolution

Adaptability

Timeline

Customer Service Attendant

BC Ferries
05.2021 - 09.2022

Waiter

Glowbal Restaurant Group
06.2018 - 07.2025

Product Assembler

Matrix Design Ltd.
01.2017 - 03.2022

Host, Busser

Earls Kitchen + Bar
01.2016 - 05.2017

Bachelor of Arts - Economics

Queens University
05.2001 -

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