Benjamin Wakenge

Respond to customer inquiries via phone, email, and chat, resolving issues promptly and ensuring customer satisfaction.

- Provide product information, pricing details, and recommendations to assist customers in making informed purchasing decisions.

- Handle escalated customer concerns with professionalism and empathy, successfully de-escalating situations and retaining customer loyalty.

- Received "Employee of the Month" award three times for exceptional customer service and exceeding performance targets.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.

• Handled cargo management and safety processes and managed palletizing and special cargo procedures.
• Prepared hazardous material shipments in compliance with safe handling practices.
• Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
• Utilized computer systems to manage cargo shipments and accurately track goods.
• Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
• Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
• Created documents of load plans, cargo cleanliness inspections, and transportation processes.
• Implemented and maintained security protocols to safeguard cargo shipments.
• Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
• Completed safe and timely specialty handling services such as inspections and special cargo management.
• Planned loads according to cargo specifics and overall policies and regulations.
• Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
• Safely operated heavy machinery such as forklifts, pallet jacks, and hand trucks to efficiently move cargo within the facility or onto transport vehicles.