Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Benjamin Victoria-Ricarte

Edmonton,Alberta

Summary

Hardworking professional with proven relationship-building and time management skills especially in fast-paced restaurant environments. Successful at handling tables and orders of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

VIP Cineplex
Edmonton, Alberta
07.2022 - Current
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Delivered customer orders to restaurants and theaters in a timely manner, and with accuracy.
  • Ran orders up and down the steps and in the dark in theaters without mistakes.

Crew Leader

McDonalds
Edmonton, Alberta
09.2018 - 10.2022
  • Ensured compliance with all health and safety regulations.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established and maintained professional working relationships with employees.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Checked expiration dates on all products before serving them to customers.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Janitorial Assistant

Bee-Clean
Edmonton, Alberta
09.2016 - 09.2018
  • Assisted with minor plumbing repairs such as clogged toilets or sinks.
  • Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
  • Stocked restrooms with necessary supplies.
  • Reported any damages or maintenance issues to supervisor immediately.
  • Swept and mopped floors in high-traffic areas.
  • Disinfected surfaces using appropriate chemicals and materials.
  • Coordinated with team members to ensure all tasks were completed efficiently and on time.
  • Performed daily sweeping, mopping, and vacuuming of floors to ensure a tidy environment.

Education

Bachelor of Arts - Psychology

Concordia University of Edmonton
Edmonton, AB
09-2025

High School Diploma -

Austin O'Brien
Edmonton, AB
05-2019

Skills

  • Customer service
  • Effective communication
  • Employee training
  • Team building
  • Regulatory compliance
  • Strong work ethic
  • Liquor, wine, and food service
  • Time management
  • Problem solving
  • Service prioritization
  • Calm demeanor
  • Point of sale operation

Languages

Spanish
Native/ Bilingual

Certification

  • ProServe Certificate
  • SellSafe Certificate

References

References available upon request.

Timeline

Server

VIP Cineplex
07.2022 - Current

Crew Leader

McDonalds
09.2018 - 10.2022

Janitorial Assistant

Bee-Clean
09.2016 - 09.2018

Bachelor of Arts - Psychology

Concordia University of Edmonton

High School Diploma -

Austin O'Brien

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