Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Teperman

Maple,ON

Summary

Hard-working professional focused on exceeding expectations and achieving company goals. Drives success by leading high-functioning teams while developing lasting employee rapport. Adept at utilizing data to assess opportunities and deliver favorable outcomes.

Overview

11
11
years of professional experience

Work History

Property Business Specialist

Aviva Canada
12.2024 - Current
  • Lead department risk and privacy initiatives, ensuring compliance with regulatory requirements and embedding strong controls across the department.
  • Collaborate with senior leadership and cross-functional stakeholders to design workflows, operational guidelines, and mitigation plans that streamline work for employees, improve efficiency, and elevate the customer experience.
  • Analyze data to identify trends, uncover root causes, and propose actionable solutions that drive operational improvements and enhance customer outcomes.
  • Support change initiatives by guiding teams through new processes, coaching employees, and fostering a culture of accountability and improvement.

Property Claims Leader

Aviva Canada
03.2022 - 12.2024
  • Analyze data to identify trends & areas of opportunity while implementing strategies for improvement
  • Evaluate employee skills and knowledge regularly, training, and mentoring individuals with lagging skills to enhance customer experience
  • Aid in optimization of operational workflows by identifying bottlenecks and implementing solutions that lead to enhanced employee usage and customer journey
  • Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
  • Manage team complaints & data, while evaluating customer needs and feedback to enhance customer experience

Customer Care Representative

Aviva Canada
01.2021 - 03.2022
  • Contributed to the development and roll out for the newly formed Customer Care Team within Aviva Property Claims
  • Responded to customer escalations through strong customer service and prompt problem-solving.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Provided coach backs to adjusters and their managers to highlight areas of opportunity, assisting in their development and improved efficiency
  • Assessed CEC data to understand trends, build reports, and propose solutions for improvement

Property Claims Adjuster

Aviva Canada
07.2017 - 01.2021
  • Helped large volume of customers with positive attitude and focus on customer satisfaction.
  • Mentored many newly hired individuals
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling cases.
  • Prepared reports of findings of investigations.
  • Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.

Staff Accountant

KPMG LLP
01.2015 - 01.2016
  • Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
  • Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
  • Helped with preparation of year-end and statutory accounts to compare past reports and evaluate financial health of company.
  • Maintained fixed asset records and depreciation schedules to establish accurate calculations.
  • Collaborated with external auditors to provide information for audit process.

Education

CIP - Insurance

Insurance Institute

Bachelor of Commerce with Co-op & Major in Finance -

Dalhousie University
Halifax, NS
05.2017

Honours OSSD & Tanenbaum Chat Diploma -

Tanenbaum Chat Kimmel
Vaughan, ON
05.2013

Skills

  • Proficient in Microsoft Word, Excel and PowerPoint
  • Excellent Verbal & Written Communication
  • Data Analysis
  • Complex Problem Solving
  • Coaching Abilities
  • Strong Presentation Skills
  • Process Improvement
  • Training and Mentoring
  • Relationship Building
  • Organizational Skills
  • Time Management
  • Project management experience

Timeline

Property Business Specialist

Aviva Canada
12.2024 - Current

Property Claims Leader

Aviva Canada
03.2022 - 12.2024

Customer Care Representative

Aviva Canada
01.2021 - 03.2022

Property Claims Adjuster

Aviva Canada
07.2017 - 01.2021

Staff Accountant

KPMG LLP
01.2015 - 01.2016

CIP - Insurance

Insurance Institute

Bachelor of Commerce with Co-op & Major in Finance -

Dalhousie University

Honours OSSD & Tanenbaum Chat Diploma -

Tanenbaum Chat Kimmel

Similar Profiles

CREATE PROFILE
Benjamin Teperman