Ben Robinson
Douglas
Summary
Highly motivated and detail-oriented IT Technician with extensive experience in hardware integration, user account creation/removal, system audits, and end-user support. Proficient in Active Directory, Group Policy, Microsoft 365, and ServiceNow, with a proven ability to manage onboarding/offboarding, troubleshoot complex issues, and ensure secure, efficient IT environments. Known for delivering exceptional customer service, strong communication skills, and translating technical concepts into clear, actionable guidance. Committed to continuous learning, collaboration, and driving high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
IT Support Technician
Deep River and District Health
04.2025 - Current
- Led the technological integration for a new $20M Family Health Team facility, ensuring full readiness for end users at launch
- Regularly work with Active Directory, Microsoft 365, and Group Policies for user and system administration
- Diagnosed and resolved network connectivity problems, ensuring minimal downtime for users.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Documented technical procedures and solutions in knowledge base to enhance team collaboration.
- Provide responsive, friendly, and high-quality support to end users, ensuring a positive IT experience
- Assisted in implementing new IT systems, streamlining processes and increasing operational efficiency.
- Manage onboarding and offboarding processes, including account creation and access provisioning using ServiceNow
- Ensure all technical setups are completed accurately and on time for new hires
Worker
Milano's
09.2022 - 02.2023
- Handled basic mental math issues, as well as heightened my customer service skills
- Increased memory by learning different aspects of the menus
- Increased time awareness as well as time management
Assistant
DR PLUMBING
01.2018 - 08.2022
- Fixed sinks, bathtubs, shower units, water lines, as well as handled drainage issues
- Learned basic troubleshooting techniques
- Developed people skills, learned how to develop a relationship with customers
Education
Diploma - Computer Science
Algonquin College
Pembroke, ON06.2025
Skills
- Communication
- Drive
- Computer Skills
- People Skills
- Hardware installation
- Operating system support
- Help desk support
- Ticketing system experience
- Customer service support
- End-user training
- Active Directory management
- Technical support
Accomplishments
- Increased number of resolved job tickets by 47% over the past 6 months.
- Successfully led and executed all technological integrations for a new $20M Family Health Team facility, ensuring full system readiness and seamless end-user experience by launch day.
LANGUAGES
French
Limited Working
English
Native or Bilingual
Timeline
IT Support Technician
Deep River and District Health
04.2025 - Current
Worker
Milano's
09.2022 - 02.2023
Assistant
DR PLUMBING
01.2018 - 08.2022
Diploma - Computer Science
Algonquin College
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