Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Reid

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style heavily focused on maximizing engagement and satisfaction for Staff and Customers alike.

Overview

18
18
years of professional experience

Work History

Keyholder Manager

Mastermind Toys
10.2021 - Current
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Designed and built over 10+ displays to generate customer interest in store merchandise.
  • Accepted and processed customer returns.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.

Sales Associate

Dymon Storage
10.2018 - 03.2021
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Processed credit card and debit payments via POS systems, providing accurate charges and credits.
  • Operated POS terminals and cash drawer balancing.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Mentored new team members on sales software system operation.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

WALMART
01.2017 - 01.2019
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.

Custodian

Reid's Building Services
01.2006 - 01.2016
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Organized daily cleaning schedules for custodial team.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Education

O.C.C - Hospitality And Tourism Management

Algonquin College
Ottawa, ON
01.2019

High School Diploma -

K.C.V.I
Kingston, ON
06.2007

Skills

  • Good Communication Skills
  • Financial Recordkeeping
  • Managing Customer Needs
  • Retail Industry Experience
  • Adaptable to Changing Demands
  • Team Leadership
  • Customer Retention
  • Revenue Growth
  • Team Player
  • Time Management
  • Loss Prevention Goals Monitoring
  • Retail Security

Timeline

Keyholder Manager

Mastermind Toys
10.2021 - Current

Sales Associate

Dymon Storage
10.2018 - 03.2021

Sales Associate

WALMART
01.2017 - 01.2019

Custodian

Reid's Building Services
01.2006 - 01.2016

O.C.C - Hospitality And Tourism Management

Algonquin College

High School Diploma -

K.C.V.I

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Benjamin Reid