Summary
Overview
Work History
Education
Skills
Previous Experience
Websites
Affiliations
Timeline
Generic

Benjamin Perry

Markham,Ontario

Summary

Seasoned professional with over 20 years of progressive IT experience, dedicated to guiding small businesses, medium-sized enterprises, and large organizations through their digital transformation journeys. I bring a unique blend of consulting expertise, business analyst skills, and adept project management to the table. Throughout my career, I have played a pivotal role in catalyzing strategic and effective transformation initiatives, navigating the complexities of diverse business landscapes. Recognized for my ability to facilitate seamless transitions, I contribute to driving innovation and efficiency across businesses of varying scales.

Overview

18
18
years of professional experience

Work History

Manager of Implementation Services

Sysaid Technologies (www.sysaid.com)
Toronto, ON
10.2022 - Current
  • Lead a team of Implementation Managers and Technical Enablement personnel, overseeing Sysaid customer implementation journeys.
  • Manage staff KPIs, coaching, escalations, and training to optimize team performance.
  • Assign tasks based on skill levels, maximizing efficiency.
  • Conduct regular progress meetings, identifying and addressing areas for improvement.
  • Implement technologies for operational efficiency, cost reduction, and enhanced customer service. (Onboarding and Implementation tools).
  • Provide leadership during organizational changes or crisis situations, successfully cutting Time-to-Value (TTV) by 50%.
  • Spearhead initiatives to enhance team collaboration, fostering a culture of continuous improvement.

Implementation Manager

Sysaid Technologies (www.sysaid.com)
Toronto, ON
04.2021 - 10.2022
  • Successfully led 70+ off-site implementations, achieving a 95% success rate through scheduled web conferencing sessions.
  • Applied in-depth knowledge of business processes, application development, and customer requirements for comprehensive project understanding.
  • Managed client expectations and internal deadlines, ensuring timely and successful project completions.
  • Delivered technical consultation to cross-functional teams, maintaining proficiency through continuous learning.
  • Analyzed customer feedback, optimizing time-to-value (TTV) and identifying areas for improvement.
  • Implemented effective strategies for stakeholder communication, providing regular and transparent updates on project status and progress towards established objectives.

Director of Cloud Consulting

STATA Consulting / TNG Cloud Workspace
Toronto, ON
06.2017 - 04.2021
  • Leveraged technical expertise to implement diverse cloud solutions including Microsoft 365, CRMs, sales/marketing tools, web presence, office IT infrastructure, and smart devices.
  • Conducted comprehensive analyses of client systems, processes, and existing infrastructure, delivering customized solutions to address identified gaps.
  • Enabled enterprises to achieve regulatory compliance, enhance collaboration, and prioritize security through the adoption of cost-saving Cloud Technologies.
  • Demonstrated strong client-facing project management and customer success skills.
  • Implemented successful onboarding of 80 new customers in 3 years, showcasing efficiency in project implementation.
  • Designed systems architecture, implemented bespoke solutions tailored to client needs, and ensured compliance with regulations such as HIPAA or GDPR.

BUSINESS TECHNOLOGY CONSULTANT

Manulife Financial (www.manulife.com)
Toronto, ON
06.2008 - 06.2017
  • Consulted with top decision-makers to identify optimal IT business solutions, guiding the implementation of chosen proprietary and sponsored software paths.
  • Led end-to-end technology solution implementations for small businesses and the internal Manulife sales department, focusing on productivity enhancement and revenue generation.
  • Provided strategic advice on cloud computing, scanning technologies, and contact management software within sales and marketing environments, showcasing strong consulting skills.
  • Conducted training sessions, offered technical assistance, and revamped existing systems, demonstrating expertise in advising and implementing technical solutions.
  • Introduced innovative sales and digital marketing tools, incorporating social media and latest trends to drive revenue growth through consulting-driven strategies.
  • Led reviews to assess current vs. future state standards, implementing process improvements in key technical areas, and coordinated CRM system implementation for compliance, emphasizing consulting prowess.

PROJECT MANAGER

Mellowood Medical (https://mellowoodmedical.com)
Toronto, ON
08.2006 - 06.2008
  • Directed global operations for 12 implementations over 2 years, including a large rollout to a major US University, focusing on an Electronic Medical Record (EMR) application for the healthcare sector.
  • Administered the software development lifecycle (SDLC), establishing project scope and objectives, gathering requirements, monitoring system design, facilitating training, and overseeing the deployment of EMR at hundreds of fertility clinics worldwide.
  • Introduced best practices for quality assurance, support desk, organizational development, and project management methodologies.
  • Implemented a new CRM system at Mellowood Medical and introduced innovative business processes to enhance established practices.
  • Decreased implementation time by instituting an 'out of the box' setup of the core product and devised a comprehensive training plan, conducting on-site/online training for the core product.
  • Developed and maintained project plans, timelines, and budgets, managing multiple projects simultaneously with competing deadlines, building strong partnerships with teams, vendors, and contractors, and monitoring progress to ensure timely delivery of deliverables in accordance with established quality standards.

Education

Electronic Technician Degree - Concentration in design, development, manufacturing, and testing of AC/DC circuits, digital control systems, as well as telecommunications, broadcast, recording, audiovisual systems, microelectronic systems and circuits, computer systems, networks and software.

Radio College of Canada

Skills

  • Full Life Cycle Project Management
  • Cloud Infrastructure Management
  • Process Improvement
  • Strategy Design & Development
  • Enterprise Solution Implementations
  • Comprehensive IT Solutions Implementation
  • Vendor Relationship/ Account Management
  • Requirements Gathering / Business Analysis
  • Performance Management
  • Team Building and Leadership
  • Operations Management
  • Strategic Planning
  • Setting / Measuring Key Performance Indicators
  • Project Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Complex Problem-Solving
  • Innovation Management
  • Cross-Functional Team Management
  • Time Management
  • Performance Evaluations
  • Verbal and Written Communication
  • Negotiation skills

Previous Experience

  • TD Securities (Sept 2004 - July 2006) IT Project Manager (www.tdsecurities.com)
  • BMO Nesbitt Burns (Apr 2000 - Sept 2004) Business Technical Support Specialist (https://www.bmo.com/en-ca/main/privatewealth/)
  • Toronto Stock Exchange (Sept 1996 - Apr 2000) Trading Services Technologist (www.tsx.com)

Affiliations

  • Avid reader - Autobiographies and latest Technology Advancements
  • Love to travel and explore new cultures
  • Self teaching guitar enthusiast
  • Play hockey as often as I can

Timeline

Manager of Implementation Services

Sysaid Technologies (www.sysaid.com)
10.2022 - Current

Implementation Manager

Sysaid Technologies (www.sysaid.com)
04.2021 - 10.2022

Director of Cloud Consulting

STATA Consulting / TNG Cloud Workspace
06.2017 - 04.2021

BUSINESS TECHNOLOGY CONSULTANT

Manulife Financial (www.manulife.com)
06.2008 - 06.2017

PROJECT MANAGER

Mellowood Medical (https://mellowoodmedical.com)
08.2006 - 06.2008

Electronic Technician Degree - Concentration in design, development, manufacturing, and testing of AC/DC circuits, digital control systems, as well as telecommunications, broadcast, recording, audiovisual systems, microelectronic systems and circuits, computer systems, networks and software.

Radio College of Canada

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Benjamin Perry