Benjamin Osei
AV IT Technician
Brampton,ON
Summary
SUMMARY PROFILE
AV Technician | Technical Support Specialist | IT Project Management
Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction. Pursued Computer Networking and Systems Support at Humber College.
Overview
4
4
years of professional experience
2
2
Language
2
2
years of post-secondary education
Work History
IT AV Technician
Mckesson Canada
Mississauga, ON
11.2022 - Current
- Installing Crestron RX TX, Cisco AV/VC systems.
- Overseeing and assisting AV/VC Commissioning.
- Fixed and reconfigured Audio and PA System for McKesson Distribution Center.
- Developed SOP and Streamlined AV/VC Processes for effective usage easy troubleshooting.
- Troubleshooting Cisco AV/VC systems in meeting and event rooms.
- Running AV systems for meetings and Town hall events.
- Handling facility reconfiguration, capital projects and other facility projects as assigned.
- Performed competitive procurement for AV projects and upgrades.
IT technician
Hybrid Freelancer
Toronto, ON
08.2019 - 10.2022
- Worked as private contractor in hardware, software, and networking troubleshooting
- Helped clients remote and on-site by asking open and closed questions to gather more information to better understand and solve their problems
- Built and sold customized computers based on client needs
- Effectively managed multiple clients.
Front Desk Concierge
Diamond Property Service
Toronto, ON
09.2021 - 09.2022
- Troubleshooted and managed security network access control systems, cameras, and front desk computer software
Assisted residents with technical issues with regards to their residence. - Used strong communication skills to collaborate with team members to ensure efficient service
- Created and maintained office forms and procedures to assist with administrative tasks
- Assisted firefighters, paramedic, police, disabled residents, and others in times of emergency.
Shipping And Receiving Clerk
Square Deal Inc
Brampton, ON
07.2019 - 09.2020
- Responsible for managing in-bound and out-bound using RDP
- Improved packaging methods to ensure shipment is safe and in good condition upon arrival
- Increased out-bound by significant percentage of 20 during peak market season in 2020
- Trained employees and maintained good relationship for effective working condition.
Education
Diploma - Computer Systems and Network Support
Humber College
Etobicoke, ON 10.2020 - 06.2022
Course - Cisco Certified Network Associate
Ongoing Cisco Certification
Toronto, ONSkills
Operating systems Windows 10, 11, Servers 2016,2019, Active Directory, Group policyundefined
Additional Information
- Humber College Dean’s List (2020,2021,2022)
- CPR and First Aid (2023)
- Ontario Private Security and Investigative Guard License (2021)
Timeline
IT AV Technician
Mckesson Canada
11.2022 - Current
Front Desk Concierge
Diamond Property Service
09.2021 - 09.2022
Diploma - Computer Systems and Network Support
Humber College
10.2020 - 06.2022
IT technician
Hybrid Freelancer
08.2019 - 10.2022
Shipping And Receiving Clerk
Square Deal Inc
07.2019 - 09.2020
Course - Cisco Certified Network Associate
Ongoing Cisco Certification
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