Benjamin Osei
AV IT Technician
Brampton,ON
Summary
SUMMARY PROFILE
AV Technician | Technical Support Specialist | IT Project Management
Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction. Pursued Computer Networking and Systems Support at Humber College.
Overview
4
4
years of professional experience
2
2
Language
2
2
years of post-secondary education
Work History
IT AV Technician
Mckesson Canada
Mississauga, ON
11.2022 - Current
- Installing Crestron RX TX, Cisco AV/VC systems.
- Overseeing and assisting AV/VC Commissioning.
- Fixed and reconfigured Audio and PA System for McKesson Distribution Center.
- Developed SOP and Streamlined AV/VC Processes for effective usage easy troubleshooting.
- Troubleshooting Cisco AV/VC systems in meeting and event rooms.
- Running AV systems for meetings and Town hall events.
- Handling facility reconfiguration, capital projects and other facility projects as assigned.
- Performed competitive procurement for AV projects and upgrades.
IT technician
Hybrid Freelancer
Toronto, ON
08.2019 - 10.2022
- Worked as private contractor in hardware, software, and networking troubleshooting
- Helped clients remote and on-site by asking open and closed questions to gather more information to better understand and solve their problems
- Built and sold customized computers based on client needs
- Effectively managed multiple clients.
Front Desk Concierge
Diamond Property Service
Toronto, ON
09.2021 - 09.2022
- Troubleshooted and managed security network access control systems, cameras, and front desk computer software
Assisted residents with technical issues with regards to their residence. - Used strong communication skills to collaborate with team members to ensure efficient service
- Created and maintained office forms and procedures to assist with administrative tasks
- Assisted firefighters, paramedic, police, disabled residents, and others in times of emergency.
Shipping And Receiving Clerk
Square Deal Inc
Brampton, ON
07.2019 - 09.2020
- Responsible for managing in-bound and out-bound using RDP
- Improved packaging methods to ensure shipment is safe and in good condition upon arrival
- Increased out-bound by significant percentage of 20 during peak market season in 2020
- Trained employees and maintained good relationship for effective working condition.
Education
Diploma - Computer Systems and Network Support
Humber College
Etobicoke, ON 10.2020 - 06.2022
Course - Cisco Certified Network Associate
Ongoing Cisco Certification
Toronto, ONSkills
Operating systems Windows 10, 11, Servers 2016,2019, Active Directory, Group policyDesktop Applications Microsoft Office 365 applications and third-party desktopTicketing SystemsMaintenance Connection, ServiceNow, Cloud SpiceworksMicrosoft Teams, Zoom, Remote Assistance, Remote Desktop
Security Windows Firewall, Switches, Routers, LAN, Windows Defender, Anti Malware, VPN, Proxy
Cloud Computing Azure, AWS, Google CloudOther Skills Technical training, Troubleshooting printers, mobile devices, andFamiliarity with Mac OS and Linux systemsAdditional Information
- Humber College Dean’s List (2020,2021,2022)
- CPR and First Aid (2023)
- Ontario Private Security and Investigative Guard License (2021)
Timeline
IT AV Technician
Mckesson Canada
11.2022 - Current
Front Desk Concierge
Diamond Property Service
09.2021 - 09.2022
Diploma - Computer Systems and Network Support
Humber College
10.2020 - 06.2022
IT technician
Hybrid Freelancer
08.2019 - 10.2022
Shipping And Receiving Clerk
Square Deal Inc
07.2019 - 09.2020
Course - Cisco Certified Network Associate
Ongoing Cisco Certification