Benjamin Opazo
Bolton,ON
Summary
Detail-oriented Systems Administrator with a solid foundation in IT infrastructure and a strong passion for cybersecurity. With two years of experience managing and maintaining systems. Eager to apply my technical expertise and analytical mindset to proactively identify, analyze, and mitigate security threats.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Systems Administrator
Compass Group Canada
05.2023 - 12.2024
- Delivered tier 2 and tier 3 support to ensure the uninterrupted operation of critical network systems and infrastructure
- Created custom PowerShell scripts for tasks such as system configuration and user account management
- Utilized Cisco Threat Grid to analyze URLs for potential risks and malicious content, helping make informed decisions on blocking or unblocking
- Proficiency in patch management, overseeing the timely and effective application of security updates and patches to vulnerable servers
- Created and maintained internal and external DNS records
- Played a pivotal role in migrating on-premises infrastructure to the cloud
Technical Support Specialist - Deskside Support
Compass Group Canada
04.2022 - 05.2023
- Working through technical issues within an O365 environment
- Facilitating verbal and written communication with technical and non-technical users
- Documenting incidents and work orders through BMC Helix ticketing system
- Troubleshooting and resolving issues with Windows, MacOS, iOS and Android devices
- Configuring Mac, Windows and mobile devices
- Setting up and connecting peripheral devices such as network printers, docks, monitors, mice and keyboards
Help Desk (Co-op Term)
Compass Group Canada
09.2019 - 01.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Worked with Splunk to analyze internal user issues such as account lockouts
- Utilized BMC Remedy ticketing software to keep track of ongoing support cases
- Aided in the installation of company software and hardware
Education
Advanced Diploma - Cyber Security
Fanshawe College
London, ON 01.2018 - 01.2022
Advanced Diploma - Computer Programming And Analysis
Fanshawe College
London, ON 09.2016 - 2017.05
Timeline
Systems Administrator
Compass Group Canada
05.2023 - 12.2024
Technical Support Specialist - Deskside Support
Compass Group Canada
04.2022 - 05.2023
Help Desk (Co-op Term)
Compass Group Canada
09.2019 - 01.2020
Advanced Diploma - Cyber Security
Fanshawe College
01.2018 - 01.2022
Advanced Diploma - Computer Programming And Analysis
Fanshawe College
09.2016 - 2017.05
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