Yvonne Miller
Fort McMurray,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
C.I.B.C Bank
Labrador City, NL
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Sales Associate
Gold’n’gift
Hay River, NT
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Accounts Payable Clerk
Kingland Ford Dealership
Hay River, NT
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
Letter Carrier/ PO4
Canada Post
Fort McMurray, AB
09.2018 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Worked at front counter to assist with customers' mail-related needs such as setting up post office boxes and shipping packages.
- Sorted and cased multiple pieces of mail each day with high accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Education
High School Diploma -
Twizel Area School
Twizel New Zealand11.1988
Skills
- Customer Data Confidentiality
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Timeline
Letter Carrier/ PO4
Canada Post
09.2018 - Current
Customer Service Representative
C.I.B.C Bank
Sales Associate
Gold’n’gift
Accounts Payable Clerk
Kingland Ford Dealership
High School Diploma -
Twizel Area School
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