Benjamin Massé
L'orignal,Ontario
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Riverest
04.2019 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Dairy Stocker
MARTIX
05.2019 - 08.2019
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Unloaded arriving product stock and moved to store display areas.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
- Expedited stocking processes through proficient use of pallet jacks, hand trucks, and other material handling equipment.
- Enhanced store appearance by maintaining a clean and well-organized dairy section.
- Supported store operations by assisting with unloading deliveries and managing backroom inventory.
- Ensured proper temperature control within the dairy area, preserving product quality and minimizing waste due to spoilage.
- Maintained excellent communication with supervisors regarding any concerns or suggestions related to the dairy department.
Education
High School Diploma -
École Secondaire Catholique Régionale De Hawkesbury
Hawkesbury, ON06.2023
Film And Media Production
Algonquin College
Ottawa, ON08.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Food Running
- Relationship Management
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Dairy Stocker
MARTIX
05.2019 - 08.2019
Server
Riverest
04.2019 - 10.2023
High School Diploma -
École Secondaire Catholique Régionale De Hawkesbury
Film And Media Production
Algonquin College
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