Benjamin Martinez
Reedley
Summary
Dynamic Customer Service Representative with proven expertise at Wild Water Adventure Park, excelling in problem resolution and active listening. Successfully enhanced customer satisfaction through effective complaint handling and relationship building. Proficient in customer service software, ensuring efficient data entry and follow-up, while consistently delivering exceptional service experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wild Water Adventure Park
05.2023 - 08.2025
- Assisted customers with inquiries and provided accurate information regarding products and services.
- Handled customer complaints professionally, ensuring a positive resolution experience.
- Utilized customer service software to log interactions and track customer issues effectively.
- Collaborated with team members to improve service delivery and maintain high satisfaction levels.
- Learned company policies and procedures to support efficient customer transactions and inquiries.
Education
General Studies
Reedley High School
Reedley, CA06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Conflict resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Administrative support
- Clerical support
- Live chat support
- Filing
- Product sales
- Product and service solutions
- Account updating
- Service upselling
Timeline
Customer Service Representative
Wild Water Adventure Park
05.2023 - 08.2025
General Studies
Reedley High School
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