Benjamin Malimba
Placentia
Summary
Customer service professional with over 12 years of experience in delivering accurate information and resolving inquiries through various communication channels. Skilled in administrative support tasks, including data entry and documentation, ensuring seamless workflow and compliance. Proficient in POS platforms and Microsoft Office, with a strong track record of first-contact resolution and upselling. Physically capable of handling packages up to 50 lbs, with a focus on safety and teamwork.
Overview
17
17
years of professional experience
Work History
Team Supervisor
Crossmark
Yorba Linda
12.2021 - Current
- Achieved 96% customer satisfaction rating by promptly resolving issues and providing tailored solutions.
- Maintained 100% task completion rate through efficient time management and adherence to deadlines.
- Delivered innovative solutions that consistently exceeded customer expectations.
- Audited customer account information to identify issues and implement effective resolutions.
- Tracked orders with functional systems and coordinated shipping with corporate office.
Project Manager
Parking Company of America
Anaheim
08.2018 - 03.2020
- Established strong partnerships with teams, vendors, and contractors to boost collaboration.
- Achieved 90% customer service rates through targeted training on customer interactions.
- Promoted customer satisfaction by resolving issues effectively and providing friendly service.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
Valet Parking Assistant Manager
Platinum Parking
Dallas
02.2008 - 08.2018
- Communicated regularly with vendors regarding supplies needed for valet service.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
Education
Bachelor of Arts - Philosophy
University of California, Irvine
Irvine, CA06-2024
Associate of Arts - Spanish
Santa Ana College
Santa Ana, CA06-2023
Skills
- Problem-solving skills
- Effective communication
- Delivery scheduling
- Customer needs assessment
- Strategic sales and upselling
- Shipping and logistics management
- Merchandise restocking
- Adaptability and reliability
- Product promotion and knowledge
- Customer service excellence
- Team collaboration
- Point of sale (POS) operation
- Detail orientation
- Multitasking ability
- Store procedures adherence
Timeline
Team Supervisor
Crossmark
12.2021 - Current
Project Manager
Parking Company of America
08.2018 - 03.2020
Valet Parking Assistant Manager
Platinum Parking
02.2008 - 08.2018
Bachelor of Arts - Philosophy
University of California, Irvine
Associate of Arts - Spanish
Santa Ana College
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