BENJAMIN LEYTON
Lloydminster,Alberta
Summary
Detail-oriented Distribution Manager recognized for superior service in the Retail and E-Commerce area. Proven skills in supply chain management and operational excellence. Hardworking and organized with expertise in Warehouse and Distribution Operations. Offering 7 years of customer service success.
Overview
8
8
years of professional experience
Work History
Distribution Supervisor
FEX Freight
Santiago, Chile
09.2021 - 12.2023
- Strengthened operational efficiencies and traceability
- Reviewed order fulfillment documents such as packing slips prior to shipment release
- Performed regular audits of warehouse facilities to ensure safe working conditions are maintained
- Investigated potential solutions when faced with unexpected delays or disruptions in services
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies
- Enforced strict safety rules and regulations to protect workers and minimize company liability
- Managed maintenance and repair actions for team equipment and vehicles
- Provided guidance and support to warehouse staff during peak periods or special projects
- Supervised and coordinated daily activities of warehouse personnel to ensure efficient operation
- Scheduled vehicle maintenance checks for company trucks and vans used in distribution operations
- Exceeded customer satisfaction by finding creative solutions to problems
- Displayed strong telephone etiquette, effectively handling difficult calls
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Delivered products to customer locations on time.
Distribution Supervisor
LPS Group
Santiago, Chile
05.2021 - 09.2021
- Strengthened operational efficiencies and traceability
- Reviewed order fulfillment documents such as packing slips prior to shipment release
- Performed regular audits of warehouse facilities to ensure safe working conditions are maintained
- Investigated potential solutions when faced with unexpected delays or disruptions in services
- Maintained records of received shipments and distributed goods to appropriate departments or locations in a timely manner
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency
- Managed relationships with carriers and couriers responsible for transporting goods between warehouses
- Trained staff on proper use of equipment, safety protocols, and operational procedures
- Collaborated with logistics teams to manage shipping schedules and deliveries.
Customer Service
Urbano Express
Santiago, Chile
06.2020 - 10.2020
- Operations support, route return control, admission to the Hub, route departures
- Completed day-to-day duties accurately and efficiently
- Exceeded customer satisfaction by finding creative solutions to problems
- Planned and completed group projects, working smoothly with others
- Understood and followed oral and written directions
- Recognized by management for providing exceptional customer service.
Commercial Assistant
Baby Tuto Company
Santiago, Chile
01.2020 - 05.2020
- Customer reactivation
- Aligned commercial activities with strategic company goals by optimizing sales opportunities
- Partnered with sales and marketing teams to develop programming related to company initiatives
- Processed orders from customers according to established procedures and policies
- Reviewed incoming reports, applications and memos to determine workplace priorities
- Took detailed notes in meetings and disseminated information afterward
- Provided administrative support to sales team members, such as generating reports or managing data entry tasks
- Maintained a database of potential customers for targeted marketing campaigns.
Commercial Assistance
Blue Express Company
Santiago, Chile
11.2017 - 11.2019
- Maintenance of important clients for the company (personalized attention for each client)
- Coordination of deliveries and withdrawals according to Matrix agreed with the client
- Management of customer databases
- Management of personnel, trucks, or extra requests
- Conducted market research to identify new business opportunities and trends in the industry
- Coordinated daily operations of the commercial department to ensure efficient workflow
- Performed other duties as assigned by supervisor or manager
- Provided technical assistance regarding product specifications and features when needed
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Warehouse Operator
Blue Express Company
Santiago, Chile
09.2015 - 11.2017
- Received, sorted and stored incoming inventory items according to established guidelines
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation
- Protected items by wrapping in cling film, padded moving blankets and tape
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts
- Used scanners to track parcel information, condition or receipt
- Organized the warehouse in an efficient manner to facilitate locating merchandise quickly
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use
- Tagged and wrote identifying information on containers, boxes and cargo
- Reviewed work orders before starting work to determine necessary materials and meet deadlines
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use
- Collaborated with other movers when loading large equipment to prevent potential accidents
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment
- Operated forklifts and other material handling equipment safely and efficiently
- Packed boxes and stock using organizational guidelines.
Education
High School Diploma -
Isuch
12.2013
Skills
- Stock Control
- Shipping and Receiving
- Warehouse Operations
- Warehousing Operations
- Safety Monitoring
- Customer Needs Assessment
- Transportation Management
- Operational Excellence
- Fleet Management
- Supply Chain Optimization
- Logistics Coordination
- Supply Chain Distribution
Languages
- English
- Spanish, Native/ Bilingual
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Distribution Supervisor
FEX Freight
09.2021 - 12.2023
Distribution Supervisor
LPS Group
05.2021 - 09.2021
Customer Service
Urbano Express
06.2020 - 10.2020
Commercial Assistant
Baby Tuto Company
01.2020 - 05.2020
Commercial Assistance
Blue Express Company
11.2017 - 11.2019
Warehouse Operator
Blue Express Company
09.2015 - 11.2017
High School Diploma -
Isuch
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