Benjamin P. Kaili
22445 Caminito Esteban Laguna Hills
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Admissions Coordinator
12 South Recovery
06.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Reviewed applications and transcripts to verify clients eligibility and compliance with admissions criteria.
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
Behavioral Health Technician
Southern California Sunrise
10.2022 - 06.2023
- Help patients complete required intake forms as they enter the office
- Direct patients to treatment rooms
- Perform basic diagnostic tests to assess a patient's condition
- Perform basic patient rehab tasks under the supervision of the physical therapist
- Answer phone calls, schedule appointments, and maintain office inventory
- Help to sterilize equipment and maintain the cleanliness of our treatment center
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Residential Tech.
Lions Gate
07.2022 - 10.2022
- Direct patients to treatment rooms
- Perform basic diagnostic tests to assess a patient's condition
- Drive clients to meetings and appointments
- Answer phone calls, schedule appointments, and maintain office inventory
- Document clients actions, comments and concerns throughout the work shift
- Upheld building codes and regulations by working closely with local authorities on required inspections and permits.
- Conducted routine inspections to maintain building cleanliness, identifying potential problem areas and quickly resolving any issues found.
Education
High School Diploma -
Waikea High School
05.2001
Skills
- KIPU Program
- Relias Certified
- CPR Certified
- RADT Certified
- Food handlers License
- Client Relations
- Sales experience
- Rapport Building
- Records Maintenance
- Cross-cultural understanding
- Computer Literacy
- Well-versed in insurance
- Financial aid expertise
Timeline
Admissions Coordinator
12 South Recovery
06.2023 - Current
Behavioral Health Technician
Southern California Sunrise
10.2022 - 06.2023
Residential Tech.
Lions Gate
07.2022 - 10.2022
High School Diploma -
Waikea High School
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