Benjamin Jenkins
Tavistock, England
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent and collaborative decision-making skills and sound judgment to positively impact company success. Excellent at building relationships with clients and staff and building an empowering work culture which fosters growth, development and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager
YWCA Edmonton, Camp Yowochas
06.2023 - Current
- Built and managed a team of 60+ ranging from Operations, to maintenance to Kitchen. Created strong connections with staff through mentoring, regular check ins and listening and acting upon their feedback or concerns.
- Managed a $1 million budget and pursued revenue development strategies to help the financial health of the business. Produced the healthiest year end result the camp had seen in 5 years within my first year of managing.
- Updated systems, policies and training procedures to better align with the larger organization and to better prepare the team to problem solve independently.
- Managed customer relations and expectations through building genuine trust and connections.
- Gained further proficiency in the microsoft package and became a super user with our company software.
- Used a HR system (dayforce) to manage staff sick days, holidays and timesheets.
Process Technologist
The Cornwall Bakery
01.2022 - 06.2023
- Selected material quantities or processing methods needed to achieve efficient production
- Examined incoming materials and compared to documentation for accuracy and quality
- Mapped process workflows to enhance understanding of procedures
- Inspected finished products for quality and adherence to customer specifications
- Established and managed trial projects to deploy updated processes
- Investigated processes to develop maps and determine optimal improvement approaches
- Management of PO's, Invoices and maintaining budget
Quality Technical Administrative assistant
The Cornwall Bakery
11.2021 - 12.2021
- Collect and file haccps and control documents
- Archive data
- Compile customer complaints
- Conduct full back to farm traces for customer audits
Hygiene Operator
The Cornwall Bakery
11.2020 - 06.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Completed cleaning tasks related to food manufacturing
- Handled dangerous chemicals and operated with them safely
SEND Teaching Assistant
Tavistock College
11.2019 - 04.2020
- Working with Special Educational Needs and disabled children
- Established strong relationships and mentoring children
- Facilitating catch up and revision sessions
- Prevented discipline issues, via strict boundaries and positive reinforcement
- Communicated with parents 3-4 times per month to provide updates on student development through the school year
- Provided timely and frequent feedback to students, fostering an environment of open communication and interest in discovery
Summer Camp Director & Outdoor Programmer
Camp Yowochas
06.2016 - 11.2019
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility
- Built and deepened positive relationships with parents and referring schools
- Recruited, trained, supported and managed up to 40 counselors
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Administered First Aid to participants in distress
- Supported Kitchen and maintenance staff
- Supervised camper and team safety by issuing clear directives for ideal behaviors
Education
Business Apprentice - Business
Plymouth College
11.2015
Btec Level 3 - IT
Exeter College
09.2014
Skills
- Business performance management
- Cross-functional communication
- Human resources management
- Troubleshooting and problem resolution
- Organizational improvement
- Budget oversight
- Operations planning
- Talent development
Certification
UK driving License
Additional Information
Gaps in my CV are due to Covid related and employment issues in the UK. During this time, I support my parents with building and renovating their home as well as home schooling and support for my foster brothers.
References Available upon request.
Languages
English
Native or Bilingual
Timeline
Senior Manager
YWCA Edmonton, Camp Yowochas
06.2023 - Current
Process Technologist
The Cornwall Bakery
01.2022 - 06.2023
Quality Technical Administrative assistant
The Cornwall Bakery
11.2021 - 12.2021
Hygiene Operator
The Cornwall Bakery
11.2020 - 06.2021
SEND Teaching Assistant
Tavistock College
11.2019 - 04.2020
Summer Camp Director & Outdoor Programmer
Camp Yowochas
06.2016 - 11.2019
Btec Level 3 - IT
Exeter College
Business Apprentice - Business
Plymouth College
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