Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benjamin Jameson

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Gatestone
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Chat Support Specialist

Traders Group
01.2020 - 11.2023
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
  • Implemented and developed customer service training processes.
  • Successfully maintained a positive, professional demeanor even during challenging customer interactions, serving as a role model for other chat support specialists and contributing to a positive team culture that prioritized excellent service delivery above all else.
  • Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.

Floor Associate/Manager

Jamies Office Furniture
04.2007 - 01.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

North Park Secondary School
Brampton, ON
06.2012

Skills

  • Dispute Resolution
  • Computer Skills
  • Customer Service
  • Customer Relationship Management (CRM)
  • Issue and Complaint Resolution
  • Building rapport
  • Billing Adjustments and Refunds
  • Promotional support
  • Critical Thinking

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Gatestone
11.2023 - Current

Chat Support Specialist

Traders Group
01.2020 - 11.2023

Floor Associate/Manager

Jamies Office Furniture
04.2007 - 01.2019

High School Diploma -

North Park Secondary School

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