Benjamin Harrell
San Marcos
Summary
Experienced customer service professional skilled in coordinating deliveries and managing driver dispatch. Strong ability to address customer issues effectively while maintaining high standards of service. Knowledgeable in logistics regulations and adept at adapting to dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Indian triumph of Knoxville
Knoxville
02.2023 - 07.2025
- Assisted customers with inquiries about motorcycle maintenance and repairs.
- Scheduled service appointments using dealership management software.
- Coordinated with technicians to ensure timely service completion.
- Provided customers with detailed estimates for service costs and timelines.
- Educated customers on motorcycle features, benefits, and care recommendations.
- Maintained accurate records of customer interactions and service history.
- Resolved customer complaints by providing effective solutions promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Store Manager
NAPA Auto Parts - Genuine Parts
Knoxville
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented visual merchandising strategies to enhance store presentation.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Conducted regular team meetings to communicate goals and updates.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Collaborated with upper management on strategic planning initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
NAPA Auto Parts - Genuine Parts
Knoxville
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver exceptional customer service.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented visual merchandising strategies to enhance store presentation.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Conducted regular team meetings to communicate goals and updates.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Assistant Manager
NAPA Auto Parts - Genuine Parts
Knoxville
- Assisted managers in daily operations and team coordination tasks.
- Developed training materials for new staff and facilitated onboarding sessions.
- Conducted inventory audits and ensured stock levels met operational needs.
- Managed scheduling to optimize workforce efficiency and coverage.
- Implemented customer service protocols to enhance client interactions.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Factory Certification - Late Model Harley Davidson
Motorcycle Mechanics Institute
Phoenix, AZ06-2006
Skills
- Customer service
- Service scheduling
- Parts ordering
- Relationship building
- Inventory management
- Conflict resolution
- Team training
Timeline
Service Advisor
Indian triumph of Knoxville
02.2023 - 07.2025
Store Manager
NAPA Auto Parts - Genuine Parts
Store Manager
NAPA Auto Parts - Genuine Parts
Assistant Manager
NAPA Auto Parts - Genuine Parts
Factory Certification - Late Model Harley Davidson
Motorcycle Mechanics Institute
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