Benjamin Guillory
Seaside
Summary
Hello, my name is Benjamin Guillory. I'm currently a Breakfast Attendant at Springhill Suites, by Marriott. During my three years with the company. I've also gained experience as a Laundry Attendant, House Person, and lastly Housekeeping.
Overview
17
17
years of professional experience
Work History
Breakfast Attendant
Springhill Suites By Marriott
Marina
06.2022 - Current
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Replenished food items on the buffet line in a timely manner.
- Responded quickly to any emergencies that may arise during shift.
- Followed all safety protocols set forth by Marriott's health department regulations.
- Cleaned kitchen equipment according to established procedures after use.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Ensured all condiments were adequately stocked at each table.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Adhered to sanitation guidelines when handling food products during preparation process.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Monitored temperatures of hot foods throughout shift to ensure freshness.
- Assisted in planning and executing special events or holiday breakfast services.
- Greeted guests politely and provided excellent customer service to enhance dining experience.
- Served guests at complimentary breakfast station.
- Ensured coffee machines and other equipment were functioning properly and clean at all times.
- Monitored dining spaces to quickly clear and clean tables between each and every guest.
- Assisted guests with special dietary needs or requests, ensuring their satisfaction.
- Managed inventory and placed orders for supplies to avoid shortages.
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
- Coordinated with kitchen staff to ensure timely preparation and availability of fresh items.
Dinning Facility Attendant
Blackstone Industries
Monterey
02.2008 - 01.2020
- . cleaning/disenfecting facilities
- . bathroom maintenance
- . floor care
- . customer service
- Set up tables with appropriate linens, condiments, and other items needed for meal service.
- Stored leftovers in appropriate containers according to health standards before disposing of them properly.
- Received deliveries of food items from vendors and checked shipments for quality assurance.
- Cleaned and sanitized dishes, utensils, work areas and equipment.
- Ensured that all food was served at proper temperatures according to health department regulations.
- Assisted with food preparation tasks such as chopping vegetables, making salads, and portioning meals.
- Adhered to sanitation guidelines during food preparation processes in accordance with health department regulations.
- Followed safety protocols when handling knives, hot surfaces or heavy objects in the kitchen.
- Provide assistance to cooks by preparing ingredients for recipes or following instructions to assemble dishes.
- Greeted guests upon arrival to the dining facility and provided them with menus.
- Monitored inventory levels of all food items used in the kitchen and alerted management when stock is running low.
- Kept accurate records of sales transactions made within the restaurant environment.
- Prepared beverages such as coffee, tea or juice for customers upon request.
- Maintained cleanliness of the dining area throughout shift including wiping down tables after each seating period.
- Provided customer service by responding promptly to inquiries or complaints from guests regarding their dining experience.
- Organized and restocked supplies for storage or use in the dining facility.
- Displayed a high level of professionalism while interacting with customers on a daily basis.
- Assisted fellow staff members during peak hours by providing support where needed.
- Bussed tables after customers had finished eating, removing dirty dishes, glasses and silverware from the table.
- Checked orders against guest requests to ensure accuracy of order fulfillment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Supported serving staff in delivering accurate and well-presented food orders.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Greeted guests with friendliness and professionalism.
- Managed inventory of dining room condiments, linens and flatware.
- Stocked displays with new and transferred merchandise.
- Effectively multitasked within fast-paced environment.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked service stations with ice, napkins and straws.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled and served various beverages for customers.
- Participated in ongoing training to enhance job skills and knowledge.
- Resolved guest complaints to maintain complete customer satisfaction.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Education
High School Diploma -
Seaside High School
Seaside, CA06-2005
Skills
- Food safety
- Inventory management
- Food preparation
- Buffet setup
- Sanitation practices
- Emergency response
- Menu knowledge
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Task prioritization
- Stock replenishment
- Food preparation techniques
- Buffet maintenance
- Replenishing supplies
- Efficient multitasking
- Greeting guests
- Grab and Go preparation
- Guest relations
- Cleanliness standards
- Beverage service
- Guest satisfaction
- Table bussing
- Buffet setup and maintenance
- Resolving guest complaints
- Allergy awareness
- Problem-solving
- Garnishing
- Seating arrangement
- Food safety knowledge
- Active listening
- Guest assistance
References
Gabe Linker, 831-242-5008, Supervised me
Timeline
Breakfast Attendant
Springhill Suites By Marriott
06.2022 - Current
Dinning Facility Attendant
Blackstone Industries
02.2008 - 01.2020
High School Diploma -
Seaside High School