Benjamin Graham
Summary
Experience working and leading a team in various customer service environments. Uses effective planning and problem solving skills in order to meet the needs of the customer with a positive attitude. Very organized, punctual, and reliable.
Overview
8
8
years of professional experience
Work History
Ice Hockey Instructor
The Zone Training
06.2022 - Current
- Led groups through specific training sessions to improve their skating and hockey abilities.
- Designed programs and progression goals for groups.
- Led assistant coaches through the programs, enduring they understand the practice plan and goals in order to better assist the players.
- Worked with both beginners and advanced players, customizing the training sessions to their specific needs.
Drive-thru Team Member
Tim Horton's
06.2019 - 06.2022
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
Delivery Truck Unloader
Tim Horton's
04.2017 - 06.2022
- Loaded and unloaded materials from pallets, trays, racks and shelves by hand.
- Sorted and properly arranged items.
- Lead a small team through the organization process before, during, and after the delivery.
- Ensured all products were received through the product invoice.
Education
Bachelor of Science - Physics And Astronomy
University of Waterloo
Waterloo, ON05.2028
Skills
- Ability to assist people according to their needs with a positive attitude
- Ability to work effectively with a team
- Experience leading people
- Problem-solving skills
- Great attention to detail
- Punctual and reliable
- Great communicator
Timeline
Ice Hockey Instructor
The Zone Training
06.2022 - Current
Drive-thru Team Member
Tim Horton's
06.2019 - 06.2022
Delivery Truck Unloader
Tim Horton's
04.2017 - 06.2022
Bachelor of Science - Physics And Astronomy
University of Waterloo
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