BENJAMIN ESCANO
FIELD SERVICE TECHNICIAN
MISSISSAUGA,ONTARIO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
FIELD SERVICE TECHNICIAN
BELL TECHNICAL SOLUTIONS
Mississauga, ON
03.2022 - Current
- Install, repair and maintain bell’s most advanced fiber and copper network
- Able to work independently and offer assistance if required
- Troubleshoot complex telecommunications issues and adhere health and safety.
- Operated hand tools and power equipment according to corporate safety procedures.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Observed field safety protocols to prevent injuries and accidents.
- Drove and maintained company vehicle, keeping in peak condition.
BUSINESS PLANNER
PLDT INC (PHILIPPINE LONG DISTANCE TELEPHONE COMPANY)
12.2018 - 12.2021
- Responsible for understanding and assessing the changing needs of the business,
- Analyze the impact of change
- Provide start of day/end of day report to the Manager of pending repairs and service orders
- Weekly Performance update to the supervisors thru Power Point / Power BI / Excel
FIELD SERVICE ENGINEER
PLDT INC (PHILIPPINE LONG DISTANCE TELEPHONE COMPANY)
09.2009 - 12.2018
- Handling repairs and installation for both copper and fiber optics
- Conducting site inspections
- Engaging with clients
- Ensuring compliance and manage work schedules.
Education
Bachelor of Science - ELECTRONICS AND COMMUNICATIONS ENGINEERING
ADAMSON UNIVERSITY
01.2002 -
Skills
Positive AttitudeCustomer ServiceRepair and InstallationVerbal and Written CommunicationPower ToolsTroubleshooting and DiagnosticsPrioritization and Time ManagementValid Driver's LicenseCourteous and ProfessionalMS Office
Technical Analysis
Installation and maintenance
Customer Relations
Safety standards and protocols
Timeline
FIELD SERVICE TECHNICIAN
BELL TECHNICAL SOLUTIONS
03.2022 - Current
BUSINESS PLANNER
PLDT INC (PHILIPPINE LONG DISTANCE TELEPHONE COMPANY)
12.2018 - 12.2021
FIELD SERVICE ENGINEER
PLDT INC (PHILIPPINE LONG DISTANCE TELEPHONE COMPANY)
09.2009 - 12.2018
Bachelor of Science - ELECTRONICS AND COMMUNICATIONS ENGINEERING
ADAMSON UNIVERSITY
01.2002 -