BENJAMIN EFFANGA
Toronto,ON
Summary
I am an experienced, adaptable, and dedicated professional with a demonstrated history of working in the Information Technology, Financial Technology and Hospitality Industries, with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. I believe in using the latest technology to solve everyday problems, thereby disrupting age-long processes to increase value to clients and employers. I'm hoping to be able to fill the IT Support Specialist role at your organization successfully.
Overview
27
27
years of professional experience
10
10
Certification
Work History
APPLICATION SUPPORT SUPERVISOR
Govylage Corporation
Toronto ON
11.2021 - Current
- Worked with the Quality Assurance and Software teams to develop strategies for enhancing or further leveraging these processes
- Assisted in developing various new applications and conducting extensive analytical testing on applications to confirm readiness for the market
- Applied analytical, proactive troubleshooting and strong problem-solving skills that saved the company millions of dollars
- Developed recommendations for joint or coordinated application project delivery across business units in collaboration with other teams
- Grew merchant Point-of-Sale locations from a few locations to well over 400 locations through proper projects implementation and proactive support and monitored transactions done on all locations with weekly review and presentation of reports to team members
- Supported all PC Point-of-Sale merchant locations to ensure maximum system uptime
- Met frequently with Business leads to share knowledge of IT activities, prepared reports and presentations to assist in real-time business decision making
- Developed key engagement processes and supporting processes to ensure transparency of activities
- Established an information sharing framework to provide visibility into Business driven requests
- Gathered and organized information on problems and procedures
- Provided product information and resolved concerns to assist customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
PROJECTS IMPLEMENTOR
kermodei Construction
Toronto ON.
04.2019 - 11.2021
- Worked with the projects supervisor and projects team on various projects as subcontractors
- Planned, scheduled, and coordinated project activities to meet deadlines
- Conferred with project personnel to identify and resolve problems.
- Managed approximately 30 incoming calls, and emails per day from customers
PROJECTS AND POS IMPLEMENTATION EXECUTIVE
Interswitch Group
Lagos, NG.
04.2015 - 12.2018
- Trained Customers, Merchants, Banks, and 40 INTERSWITCH Business Support Partners (BSPs) that were employed to enable them to successfully support locations, increasing the team support strength and resulting in a steady monthly profit growth
- Researched, reviewed, and analyzed the effectiveness and efficiency of existing requirements.
HARDWARE AND SOFTWARE IMPLEMENTATION EXECUTIVE
Interswitch Group
Lagos, NG.
12.2011 - 04.2015
- Provided First, Second, and Third level support to customers
- Serviced and repaired over 300 PC-POS systems both at customer locations and ones that were brought back from customer locations in-house
- Developed systems and processes that help to make customer support seamless by implementing software tools like Team Viewer to assist with remote support
- Gathered and organized information on problems and procedures
- Concerned to ensure the successful functioning of newly implemented systems and procedures
- Documented findings of studies and prepared recommendations for implementation of new systems, procedures, or organizational changes
- Analyzed data gathered and developed solutions and alternative methods of proceeding
- Performed routine and scheduled maintenance services.
NETWORK ADMINISTRATOR AND SITE UPGRADE ENGINEER
Just Electron Communication Limited
Lagos, NG.
03.2006 - 12.2011
- Provision of network and user administrative support with network and workstation operating systems Microsoft Windows (Windows 10 and versions.) Design, Planning, Implementation and Support of LAN communications (data, voice and power) using IP technology in systems
- Structured cabling
- Mounting of microwave radios, Rigging and Site upgrade of Indoor shelter units
- Traveled to different locations to implement new technology and infrastructure solutions
- Loaded data and installed software and peripherals
- Tested computer hardware, networking software and operating system software.
EXAMS SUPERVISOR
British Council
Lagos, NG.
09.1999 - 02.2006
- Trained and supervised new proctors on proctoring foreign examinations e.g. ACCA, CIE, IELTS
- Coordinates logistics to ensure timely availability of all materials and resources for conducting exams
- Compiles exams records
- Wrote events and incident reports
- Makes correspondence between candidates and the British Council
- Received product deliveries and moved materials to designated workplace locations.
SERVICE AND INSTALLATION TECHNICIAN
Computer Solutions Limited
Lagos, NG.
01.1997 - 08.1999
- Provisioned in-depth training in system hardware, software, and networking concepts to in-house personnel
- Provisioned of in-depth training on software applications (MS Office applications, etc.)
- Provided Hardware-level support, cloning, and maintenance of computers and peripherals
- Deployed a wide variety of new hardware, software, and upgrades of existing installations.
Education
DEPLOMA IN PROJECT MANAGEMENT AND LEADERSHIP -
SHAW ACADEMY
Dublin, IRE.01.2020
Bachelor of Technology - PHYSICS AND ELECTRONICS
FEDERAL UNIVERSITY OF TECHNOLOGY
MINNA, NIGER STATE, NIGERIA04.2009
Skills
- Project Management
- Business Analysis
- Team Management
- Business Strategy
- Strategic Planning
- Team Leadership
- Customer Service
- Software Implementation
- Project Implementation
- Change Management
- Lean Six Sigma
- SQL
Certification
- ITIL Foundation Certificate in IT Service Management
- Lean Six Sigma Yellow Belt (ICYB)
- Microsoft Certified Professional: Messaging (MCP)
- Microsoft Certified IT Professional: Implementing Managing and Maintaining a Microsoft Windows Server Network Infrastructure
- Microsoft Certified Technology Specialist: Microsoft Windows Vista, Configuration
- Microsoft Certified Systems Administrator: Implementing and Managing Microsoft Exchange Server
- Master Certificate in Supervisory Management
- Professional Diploma in Project Management & Leadership
- Certificate of Achievement Issued by MASTERCARD. Jul 2016. : Payment Card Fraud Prevention for the Retail Store Environment
- Certificate of Achievement Issued by INTERSWITCH. Dec 2014. : 2nd RUNNER UP during the 2014 Solutions Provider Competition at Interswitch Limited
Timeline
APPLICATION SUPPORT SUPERVISOR
Govylage Corporation
11.2021 - Current
PROJECTS IMPLEMENTOR
kermodei Construction
04.2019 - 11.2021
PROJECTS AND POS IMPLEMENTATION EXECUTIVE
Interswitch Group
04.2015 - 12.2018
HARDWARE AND SOFTWARE IMPLEMENTATION EXECUTIVE
Interswitch Group
12.2011 - 04.2015
NETWORK ADMINISTRATOR AND SITE UPGRADE ENGINEER
Just Electron Communication Limited
03.2006 - 12.2011
EXAMS SUPERVISOR
British Council
09.1999 - 02.2006
SERVICE AND INSTALLATION TECHNICIAN
Computer Solutions Limited
01.1997 - 08.1999
DEPLOMA IN PROJECT MANAGEMENT AND LEADERSHIP -
SHAW ACADEMY
Bachelor of Technology - PHYSICS AND ELECTRONICS
FEDERAL UNIVERSITY OF TECHNOLOGY