Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benjamin Dussault

Summary

Resourceful IT Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 years of progressive IT experience.

Overview

6
6
years of professional experience

Work History

IT Administrator

SACO Technologies
10.2022 - Current
  • Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
  • Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Achieved faster network connectivity by installing high-performance routers, switches, and access points.

IT Technician

Cartier Informatique
01.2020 - 10.2022
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.

Sales Associate

GameStop
11.2017 - 01.2020
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Brand Ambassador

Nintendo Of Canada
06.2018 - 06.2019
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

Education

College Study Certificate (AEC) - Networking Specialist

Collège CDI
Laval, QC
10.2020

Skills

  • Disaster Recovery
  • Hardware Troubleshooting
  • Remote Support
  • Server Management

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

IT Administrator

SACO Technologies
10.2022 - Current

IT Technician

Cartier Informatique
01.2020 - 10.2022

Brand Ambassador

Nintendo Of Canada
06.2018 - 06.2019

Sales Associate

GameStop
11.2017 - 01.2020

College Study Certificate (AEC) - Networking Specialist

Collège CDI
Benjamin Dussault