Resourceful IT Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 years of progressive IT experience.
Overview
6
6
years of professional experience
Work History
IT Administrator
SACO Technologies
10.2022 - Current
Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
Achieved faster network connectivity by installing high-performance routers, switches, and access points.
IT Technician
Cartier Informatique
01.2020 - 10.2022
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Developed and documented standard operating procedures for consistent IT service delivery across the organization.
Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Sales Associate
GameStop
11.2017 - 01.2020
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Brand Ambassador
Nintendo Of Canada
06.2018 - 06.2019
Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Educated consumers about product benefits, leading to increased interest and sales conversions.
Education
College Study Certificate (AEC) - Networking Specialist
Collège CDI
Laval, QC
10.2020
Skills
Disaster Recovery
Hardware Troubleshooting
Remote Support
Server Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
IT Administrator
SACO Technologies
10.2022 - Current
IT Technician
Cartier Informatique
01.2020 - 10.2022
Brand Ambassador
Nintendo Of Canada
06.2018 - 06.2019
Sales Associate
GameStop
11.2017 - 01.2020
College Study Certificate (AEC) - Networking Specialist