Benjamin Butler
Manteca
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
Work History
Assistant Manager of Operations
Kohls Department Store
Manteca
06.2019 - Current
- Provided guidance and support to staff members in their day-to-day tasks.
- Coordinated resources between teams as needed to complete projects on time.
- Scheduled shifts for employees based on workload demands and availability.
- Resolved customer complaints efficiently while maintaining positive relationships.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
Retail Assistant Manager
Kohls Department Store
Stockton
10.2013 - 06.2019
- Maintained a neat, clean, organized work environment that meets company standards.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Walmart
Modesto
09.2010 - 10.2013
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Supervisor
Walmart
Tracy
11.2003 - 09.2010
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Managed team of 15 employees, ensuring high productivity and quality standards were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Psychology
Las Positas College
Livermore, CASkills
- Project management
- Resource allocation
- Employee scheduling
- Customer service
- Conflict resolution
- Performance evaluation
- Operational efficiency
- Communication
- Safety management
- Team building
Timeline
Assistant Manager of Operations
Kohls Department Store
06.2019 - Current
Retail Assistant Manager
Kohls Department Store
10.2013 - 06.2019
Assistant Manager
Walmart
09.2010 - 10.2013
Supervisor
Walmart
11.2003 - 09.2010
Some College (No Degree) - Psychology
Las Positas College
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