Benjamin Bow
Lake Louise,AB
Summary
I have a passion for customer service, with a proven record within Roadchef, consistently raising my branches reviews through quality customer interactions. Experience working inside fast paced kitchens and behind a busy bar has forced me to learn how to multitask and prioritize jobs ensuring operations run smoothly, now allowing me to thrive during rush hours. I enjoy recommending drinks that suit customers individual tastes, introducing them to new favorites while maintaining a fun and personal experience.
Overview
6
6
years of professional experience
Work History
Steward
Fairmont
Lake Louise, Alberta
10.2024 - Current
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Responded promptly to requests from kitchen and service staff to address immediate needs.
- Conducted daily inspections of dishwashing machines and other kitchen equipment for maintenance needs.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
Bartender
The Pigeon
Long Buckby, Northamptonshire
09.2023 - 09.2024
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Performed opening and closing duties including restocking supplies.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, and wines.
Customer Experience Leader
Roadchef
Watford, Ontario
10.2021 - 09.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Customized service solutions to meet individual customer needs, enhancing personalization.
- Provided detailed product information and assistance to customers, improving product understanding.
- Developed customer experience strategies to improve customer satisfaction levels.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Volunteer Scout Leader
Scouting association
Long Buckby, Northamptonshire
09.2019 - 06.2023
- Kept up-to-date with current first aid practices and guidelines.
- Assisted in the organization of camping trips and hikes for scouts.
- Organized fun, interactive activities to address interests and community needs of troop members.
Education
A-Level - Mathematics - Physics - Biology
Guilsborough Academy
Guilsborough05-2023
Basic First Aid -
Scouting Association
Daventry 10-2019
Skills
- Outgoing personality
- Customer service expertise
- Maintaining a clean bar
- Alcohol awareness
- Classic cocktails
- Beer and wine recommendations
- Multitasking within a fast-paced environment
- Dishwasher management
Affiliations
- Snowboarding
- Hiking
- Climbing
Accomplishments
- Duke of Edinburgh Award
- World challenge
Timeline
Steward
Fairmont
10.2024 - Current
Bartender
The Pigeon
09.2023 - 09.2024
Customer Experience Leader
Roadchef
10.2021 - 09.2024
Volunteer Scout Leader
Scouting association
09.2019 - 06.2023
A-Level - Mathematics - Physics - Biology
Guilsborough Academy
Basic First Aid -
Scouting Association
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