Ashley Bland-Germann
Mississauga,ON
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Energetic assistant offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly. Punctual and dedicated to service.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Field Temperature Control
14 Steinway Blvd, Etobicoke
07.2021 - 08.2023
- Answered multi-line phone system, routing calls and delivering messages to staff when necessary.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Senior Leader Volunteer
Christ First United Church Band Camp
1700 Mazo Cresent
07.2018 - 08.2021
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Provided guidance to new volunteers, ensuring they felt welcomed, supported, and knowledgeable about their roles within the organization.
Senior Volunteer
Interfaith Peace Camp
Saint Peters Anglican Erindale, Solel Congregation
07.2017 - 08.2018
- Promoted a positive work environment by fostering strong relationships among volunteers and staff.
- Organized impactful service projects that aligned with the organization''s mission while providing meaningful experiences for participants.
- Led volunteer training workshops, ensuring participants are well-equipped with the necessary skills and knowledge to excel in their roles.
- Managed diverse teams of volunteers for multiple simultaneous projects, ensuring optimal allocation of resources and skills.
- Facilitated successful team-building activities to promote camaraderie and motivate volunteers and campers towards achieving organizational goals.
- Strengthened partnerships with local organizations through consistent communication and collaborative projects.
Manager of Operations
'Cozy Frog' Development Studio
Toronto, ON
10.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw release of our first major project on April 2nd, 2024.
Education
Associate of Arts - Ancient History
University of Toronto
Toronto, ON06.2026
High School Diploma -
Appleby College
Oakville, ON06.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Bronze Cross First Aid and CPR C
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Computer Proficiency
Languages
German
Professional Working
Russian
Elementary
Accomplishments
Planned for and provided a presentation to the head of school at Appleby College about the adversities of being LGBTQ2+, along with the issues and bias around being at a boarding school for queer individuals. Not just from students but staff as well, then going on to provide a course of action for the next five years. It is currently being implemented over the school years. It was my final project before I graduated.
Timeline
Manager of Operations
'Cozy Frog' Development Studio
10.2023 - Current
Administrative Assistant
Field Temperature Control
07.2021 - 08.2023
Senior Leader Volunteer
Christ First United Church Band Camp
07.2018 - 08.2021
Senior Volunteer
Interfaith Peace Camp
07.2017 - 08.2018
Associate of Arts - Ancient History
University of Toronto
High School Diploma -
Appleby College