BENJAMIN BILL
Riverside
Summary
Dedicated and results-driven professional with a strong background in customer service, leadership, and animal welfare. Experienced in team supervision, staff training, daily operations, cash handling, and payment processing while maintaining exceptional service standards. Skilled in animal care, preventive health, medication and vaccine administration, and maintaining safe, clean, and humane environments. Recognized for strong communication, attention to detail, problem-solving, and the ability to build positive relationships with clients, staff, and adopters. Committed to operational excellence, compassionate animal care, and creating positive experiences that support the mission of a pet adoption center.
Overview
8
8
years of professional experience
Work History
Adoption Department Supervisor
Mary S. Robert's Pet Adoption Center
RIVERSIDE
06.2026 - Current
- Experienced Adoption Department Supervisor with a strong background in animal welfare, team leadership, and customer service.
- Skilled in overseeing daily adoption operations, supervising and training staff and volunteers, ensuring compliance with shelter policies and animal welfare standards, and creating a positive adoption experience for every visitor.
- Proven ability to increase adoption success through effective matchmaking, behavioral evaluations, community outreach, and problem-solving.
- Experienced in managing intake and adoption procedures, resolving customer concerns, maintaining accurate records, coordinating special events, and collaborating across departments to support lifesaving initiatives.
- Dedicated to fostering a compassionate, efficient, and team-oriented environment while promoting the organization's mission and ensuring the highest standard of care for animals and adopters alike.
Animal Care Specialist - Admissions
Mary S. Robert's Pet Adoption Center
RIVERSIDE
04.2026 - 06.2026
- Detail-oriented animal welfare professional experienced in shelter intake coordination, population management, and cross-team collaboration.
- Skilled in evaluating owner surrender and intake requests by balancing kennel capacity, medical and behavioral resources, and overall operational stability.
- Communicates decisions with empathy while providing alternative solutions and community resources when intake is not feasible.
- Maintains accurate records and real-time awareness of shelter population to support responsible, balanced intake practices.
- Collaborates closely with kennel, medical, and foster teams to align operations, identify animals needing pathway adjustments, and prevent overcapacity.
- Assists with transfer coordination, ensuring proper timing, housing readiness, and partner communication.
- Hands-on experience with animal handling, intake assessments, vaccinations, microchipping, and health monitoring, along with supporting enrichment, sanitation, and facility operations.
- Committed to maintaining high standards of animal care, safety, and organizational efficiency.
Animal Care Specialist - Adoptions
Mary S. Robert's Pet Adoption Center
RIVERSIDE
06.2025 - 04.2026
- Compassionate Animal Care Specialist with customer service experience in a fast-paced kennel environment.
- Dedicated to facilitating successful adoptions by matching dogs and cats with suitable homes through behavioral knowledge, thoughtful application review, and personalized guidance for adopters.
- Provides exceptional front-line service by managing inquiries, supporting visitors through the adoption process, upselling pet store merchandise, and handling financial transactions including cash and other payment methods with accuracy and accountability.
- Experienced in ShelterLuv for adoption processing and record-keeping, with a strong focus on organization and attention to detail.
- Hands-on in animal care, including socialization, kennel and cattery maintenance, sanitation, and monitoring animal well-being.
- Known for strong communication, teamwork, and the ability to handle emotionally sensitive situations with empathy while maintaining a safe, clean, and humane environment aligned with organizational values, including responsibility for securing and locking the property at the end of the day.
Head Cashier
Walmart
RIVERSIDE
01.2019 - 03.2020
- Results-driven and highly organized Walmart Head Cashier with extensive experience leading checkout operations and ensuring exceptional customer service in a fast-paced retail environment.
- Skilled in supervising and training cashier teams, managing cash handling, balancing registers, and maintaining accuracy and accountability in all transactions.
- Experienced in resolving customer concerns promptly and professionally, enhancing the overall shopping experience, and fostering a positive store environment.
- Proficient in point-of-sale systems, inventory oversight, and daily financial reporting, with a strong focus on efficiency, workflow optimization, and adherence to company policies and safety protocols.
- Known for leadership, team development, and mentoring staff to achieve high performance and maintain operational excellence.
- Dedicated to creating a smooth, organized, and welcoming checkout process while supporting broader store goals and promoting customer satisfaction.
Education
High School Diploma -
Ramona High School
RiversideSkills
- Staff supervision
- Adoption operations
- Intake assessment
- Behavioral evaluation
- Record keeping
- Animal welfare standards
- Cross-team collaboration
- Leadership development
- Conflict resolution
- Empathy in service
Timeline
Adoption Department Supervisor
Mary S. Robert's Pet Adoption Center
06.2026 - Current
Animal Care Specialist - Admissions
Mary S. Robert's Pet Adoption Center
04.2026 - 06.2026
Animal Care Specialist - Adoptions
Mary S. Robert's Pet Adoption Center
06.2025 - 04.2026
Head Cashier
Walmart
01.2019 - 03.2020
High School Diploma -
Ramona High School