BENJAMIN BARAKA NDANZE
Ottawa,CA
Summary
Dynamic and results-driven Territory Manager with proven expertise in B2B sales, account management, and business development within the heavy construction equipment industry. Successfully managed a large geographic territory, driving nearly $3 million in personal equipment sales, while contributing to major contract wins. Highly skilled in cultivating long-term client relationships, delivering tailored business solutions, conducting on-site customer meetings, and collaborating cross-functionally to resolve issues, and ensure customer satisfaction. Bilingual in English and French, with strong communication, problem-solving, presentation, and negotiation skills. Experienced in high-value deal facilitation, forecasting, CRM management, and territory growth—well-suited for managing and expanding accounts across industries.
Overview
5
5
years of professional experience
Work History
Territory Manager
Nors Construction Equipment
06.2024 - Current
- Managed and grew a high-value sales territory covering the Ottawa-Carleton Region, Prescott and Russell, Stormont, Dundas, Glengarry and Lanark, overseeing relationships with over 300 customers across construction, municipal, and industrial sectors.
- Achieved nearly $3 million in personal sales of heavy equipment (Volvo Construction Equipment and Sennebogen material handlers) through proactive prospecting, site visits, presentations, and solution-based selling.
- Played a key role in securing a 7.5 million dollar contract award for the City of Ottawa, enabling Nors to lease 22 Volvo L110 Wheel Loaders; facilitated the seamless delivery and operation of these 22 loaders plus an additional 20 from a prior-year bid.
- Conducted regular on-site customer meetings to assess needs, present tailored equipment solutions, and provide legendary customer service, collaborating closely with parts and service departments to deliver the right resolutions and maximize client uptime and satisfaction.
- Developed accurate monthly and yearly sales forecasts, prepared initial costing sheets, gathered trade appraisals, and acted as liaison between customers and internal teams to close deals efficiently.
- Supported RFQs/RFPs, trained/mentored sales staff, maintained CRM systems for precise tracking, and ensured budget adherence while prioritizing health and safety compliance.
- Volvo Construction Equipment & Sennebogen Dealer
Payroll Specialist (Temporary)
Strongco
02.2024 - 04.2024
- Process bi-weekly payroll for both hourly and salaried employees accurately and on time, ensuring precision and adherence to company policies and regulations.
- Exercise meticulous attention to detail to guarantee precision in payroll processing.
- Manage and maintain accurate payroll records and employee information.
- Assisted in responding to employee inquiries regarding payroll matters.
- Stay updated on payroll best practices and regulations.
- Prepare payroll reports for management review, including reports for Union contributions and RRSP pension contributions.
- Now Nors
Logistics Manager
Golden Bell Transportation
07.2022 - 01.2024
- Assisted in business development initiatives, successfully sourced fifteen (15) new clients for cement transportation.
- Orchestrated logistics operations by coordinating with clients on the specifics of transportation, including scheduling, cargo details, and delivery timelines.
- Managed crisis situations, such as vehicle breakdowns, by swiftly sourcing mechanics, ordering necessary parts, and implementing solutions to minimize downtime and ensure timely deliveries.
- Conducted regular client meetings to discuss order details, track progress, and address any concerns, fostering strong client relationships and ensuring client satisfaction.
- Oversaw typical logistics responsibilities, including route planning and optimization, fleet management, and monitoring activities to ensure efficient and effective operation of the logistics services.
Bilingual Customer Service Representative (B2B)
Alight Solutions
09.2021 - 07.2022
- Provided frontline customer support, addressing HR inquiries related to health and dental benefits, life insurance, and long/short-term disability, along with retirement plan guidance.
- Efficiently handled a high-volume call environment, resolving an average of 35 (top 10%) client queries daily with a focus on quality and accuracy.
- Ensuring the employees of our client understood their annual enrollment options and helped them navigate the online portal.
- Displayed a courteous and empathetic attitude to all customers.
- Documented all customer interactions, ensuring accurate tracking of inquiries, resolutions, and follow-up actions, thereby enhancing the information management process.
Bilingual Customer Service Representative (B2C)
Knowledge First Financial
11.2020 - 08.2021
- Responded to customer inquiries and requests via telephone, email, and chat in a timely fashion.
- Answered an average of 35 to 40 calls per day and 40 to 45 emails per day.
- Documented all inquiries, requests, resolutions, and follow-up tasks.
- Escalated inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
- Diffused customer complaints by providing appropriate solutions and/or alternatives.
Education
Bachelor of Economics -
Carleton University
Ottawa, ON01.2020
Skills
- Business Development
- B2B Sales
- Account Management
- Territory Growth
- Solution-Based Selling
- Customer Presentations
- Problem-Solving
- Crisis Management
- Cross-Functional Collaboration
- CRM Management
- Forecasting
- Reporting
- Customer relationship management
- Attention to detail
- Effective communication
- Bilingual: French & English
Timeline
Territory Manager
Nors Construction Equipment
06.2024 - Current
Payroll Specialist (Temporary)
Strongco
02.2024 - 04.2024
Logistics Manager
Golden Bell Transportation
07.2022 - 01.2024
Bilingual Customer Service Representative (B2B)
Alight Solutions
09.2021 - 07.2022
Bilingual Customer Service Representative (B2C)
Knowledge First Financial
11.2020 - 08.2021
Bachelor of Economics -
Carleton University