Benjamin Ayeni
New Waterford
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Sales Representative
NTT Business Process Outsourcing
02.2024 - Current
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated with customers and asked questions to assess needs and budgets.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Collected, arranged, and input information into database system.
Customer Service Representative
Support Service Group
10.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Post-Baccaleurate - Business Management
Cape Breton University
Sydney, NS12-2024
Skills
- Telephone communication
- Remote sales
- Cold calling
- Email communication
- Cross-selling techniques
- Administrative skills
- Payroll processing
- Computer literacy
- Technical support
- Mail handling
- Microsoft office
- Problem-solving
- Critical thinking
- Interpersonal communication
- Work planning and organization
Languages
English
Professional Working
Certification
- CSP - Certified Sales Professional
- Sales Essentials Certificate
- CAP - Certified Administrative Professional
Timeline
Customer Service Representative
Support Service Group
10.2024 - 12.2024
Technical Sales Representative
NTT Business Process Outsourcing
02.2024 - Current
Post-Baccaleurate - Business Management
Cape Breton University
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