Benjamin Apatasu
Edmonton,AB
Summary
Compassionate and dedicated Personal Outcome Support Worker at Hay River Health And Social Services Authority, skilled in daily living support and emotional care. Enhanced client independence through tailored assistance and effective communication, fostering trust and engagement. Demonstrated cultural sensitivity and attention to detail, ensuring high-quality care and improved client satisfaction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 10 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Outcome Support Worker
Hay River Health And Social Services Authority
07.2025 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
Rehabilitation Facilitator
Head Injury Rehabilitation Ontario
02.2025 - 07.2025
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
- Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
- Initiated partnerships with local organizations to broaden reach and impact of community programs.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Enhanced team productivity by leading engaging training sessions focused on effective communication strategies.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
Personal Support Worker
ParaMed Home Health Care
02.2025 - 06.2025
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented vitals, behaviors, and medications in client medical records.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Educated family members on best practices for supporting their loved one's needs at home.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Personal Support Worker
Albright Manor
05.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with daily living activities, running errands, and household chores.
- Advocated for client rights while navigating various healthcare systems settings.
Correctional Nurse
Ghana Prisons Service
01.2018 - 04.2024
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Educated inmates about their health conditions and self-care routines for better disease management.
- Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
- Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.
- Prevented potential health crises by conducting thorough screenings during intake processes for new inmates.
- Administered medications and treatment to patients and monitored responses.
- Delivered compassionate nursing care while maintaining professional boundaries and upholding ethical standards within the prison setting.
- Evaluated and updated nursing practices in accordance with evidence-based best practices, leading to improved patient outcomes and reduced incidences of medical errors within the facility.
- Increased patient satisfaction rates through active listening, empathy, and timely resolution of grievances or concerns expressed by inmates regarding their healthcare experience.
- Reduced risk of infection by maintaining a clean and organized work environment in accordance with established protocols.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Served as a mentor and preceptor to new nursing staff members, contributing to their professional growth and development within the specialized field of correctional nursing.
- Treated variety of illnesses affecting offenders in close quarters.
- Stabilized prisoners suffering from falls, stab wounds or other injuries prior to hospital transfer.
- Performed mental health evaluations when warranted and recommended patients to therapists.
- Safeguarded medication administration process by adhering to stringent security procedures and regulations specific to correctional facilities.
- Assisted in reducing overall recidivism rates within the facility through participation in rehabilitative programs designed to address substance abuse issues among incarcerated individuals requiring detoxification or withdrawal management support services.
- Supported mental health needs of inmates by identifying at-risk individuals and coordinating appropriate referrals to psychiatric professionals when necessary.
- Ensured continuity of care through effective communication with healthcare providers during inmate transfers or hospitalizations.
Psychiatric Registered Nurse
Ankaful Psychiatric Hospital
12.2015 - 12.2017
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Advocated for and strived to protect health, safety, and rights of patient.
- Demonstrated adaptability by providing coverage in various psychiatric units as needed, maintaining high standards of care across diverse patient populations.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
- Explained useful coping methods to relieve depression and anxiety.
- Administered medication and treatments to patients to observe and record responses.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
- Facilitated group therapy sessions for diverse populations addressing issues such as coping skills, anger management, substance abuse recovery, and relapse prevention.
- Served as a resource for nursing staff, providing guidance in the application of evidence-based practices in the psychiatric setting.
- Optimized clinical decision-making by conducting thorough psychosocial assessments upon admission and throughout patients' stays.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
- Mentored nursing students during clinical rotations at the psychiatric facility, sharing knowledge and expertise while promoting their professional growth.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Reduced hospital readmission rates through thorough discharge planning and patient education on medication management and self-care strategies.
- Contributed to improved team morale by demonstrating a positive attitude, supporting colleagues during challenging situations, and celebrating shared successes.
Education
Associate of Applied Science - Community Mental Health Multidisciplinary
Niagara College
Welland12.2025
Bachelor of Science - Nursing
University of Cape Coast
Cape Coast, Ghana05.2018
Bachelor of Science - Psychiatric Nursing
Psychiatric Nurses' Training College
Cape Coast, Ghana08.2014
Skills
- Daily living support
- Health and safety awareness
- Daily living assistance
- Active listening
- Cultural sensitivity
- Attention to detail
- Documentation
- Housekeeping tasks
- Emotional support
- Confidentiality and privacy
- Behavioral support
- Professional boundaries
- Empathy and patience
LANGUAGES
English - Full Professional
Twi - Native or Bilingual
Certification
Standard First Aid &CPR (Red Cross )
Gentle Persuasive Approach in Dementia Care (GPA)
Accessibility for Ontarians with Disabilities Act (AODA)
Occupational Health and Safety
Mental Health First Aid
Food Handler Certificate
Non Violence Crisis Intervention Training
Timeline
Personal Outcome Support Worker
Hay River Health And Social Services Authority
07.2025 - Current
Rehabilitation Facilitator
Head Injury Rehabilitation Ontario
02.2025 - 07.2025
Personal Support Worker
ParaMed Home Health Care
02.2025 - 06.2025
Personal Support Worker
Albright Manor
05.2024 - 01.2025
Correctional Nurse
Ghana Prisons Service
01.2018 - 04.2024
Psychiatric Registered Nurse
Ankaful Psychiatric Hospital
12.2015 - 12.2017
Bachelor of Science - Nursing
University of Cape Coast
Bachelor of Science - Psychiatric Nursing
Psychiatric Nurses' Training College
Associate of Applied Science - Community Mental Health Multidisciplinary
Niagara College