Benjamin Afful-Eshun
Toronto,ON
Summary
Customer-focused professional with strong experience in customer service, sales support, and operational accuracy in fast-paced environments. Proven ability to engage customers, recommend tailored solutions, handle transactions responsibly, and meet performance targets. Known for reliability, attention to detail, teamwork, and providing compassionate, efficient service. Available evenings and weekends and eager to contribute to a retail environment dedicated to customer satisfaction and community impact. Pet owner with hands-on experience in daily animal care and a strong interest in pet health and wellness.
Overview
3
3
years of professional experience
Work History
Credit officer
Ahantaman Rural Bank
Takoradi, Ghana
05.2024 - 12.2025
- Handled high-responsibility tasks requiring accuracy, accountability, and confidentiality, comparable to keyholder operational duties.
- Reviewed and verified documentation to ensure compliance with organizational policies and procedures.
- Monitored accounts and transactions for accuracy, risk, and adherence to standards.
- Assisted customers by explaining product options clearly and recommending suitable solutions.
- Supported audits and operational reviews to maintain efficiency and policy compliance.
- Demonstrated reliability and trustworthiness in a role requiring independent judgment.
Customer service
Ahantaman Rural Bank
Takoradi, Ghana
10.2022 - 05.2024
- Delivered high-quality, face-to-face customer service in a fast-paced environment, assisting diverse customers with daily transactions and inquiries.
- Recommended appropriate financial products based on customer needs, similar to retail product advising and upselling.
- Resolved customer concerns professionally, ensuring positive experiences and repeat engagement.
- Supported promotional initiatives that increased customer sign-ups and contributed to over 70% growth in deposits.
- Ensured inclusive service for all customers, including those requiring additional assistance, reflecting compassion and patience.
- Maintained strict compliance with policies, safety procedures, and operational standards.
Education
Master of Science - Management And Human Resource Strategy
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06-2025
Certificate - IT@ Workplace
IPMC
Takoradi, Ghana04-2022
BBA - Accounting
Methodist University Ghana
Accra, Ghana06-2021
Skills
- Customer service & relationship building
- Retail sales support & product recommendations
- Cash handling & transaction accuracy
- Store operations and compliance
- Team collaboration & communication
- Safety, efficiency, and attention to detail
- Computer systems & Microsoft Office
- Problem-solving & conflict resolution
Timeline
Credit officer
Ahantaman Rural Bank
05.2024 - 12.2025
Customer service
Ahantaman Rural Bank
10.2022 - 05.2024
Master of Science - Management And Human Resource Strategy
Kwame Nkrumah University of Science And Technology
Certificate - IT@ Workplace
IPMC
BBA - Accounting
Methodist University Ghana