Benjamen Pierce
San Juan Capistrano,CA
Summary
Service Management offering over 17 Years of automotive technical experience. 5 Years as a Team/Group Leader. 3 Years as Shop Foreman. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in a fast-paced environment. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shop Foreman
Mercedes Benz of Laguna Niguel
04.2008 - Current
- Effectively lead shop production to meet and exceed monthly and quarterly goals.
- Effectively track technician production and gross profit revenue.
- Track technicians training and development paths and schedule training classes.
- Coordinate shop schedules and employees paid time off.
- Develop in-depth methods and understanding of electrical systems to assist technicians become more efficient and and effectively perform repairs.
- Create cases with MErcedes Service Engineering to assist in developing TSB's and campaigns.
- Perform Diagnostics and repair of automatic transmissions and complaint analysis of shift quality concerns.
- Collaborate with Service Advisors to delegate repair duties and maintain customer satisfaction.
- Keep team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
- Answer customer questions and discuss options face-to-face, over the telephone and via email.
- Communicate with customers to explain estimates and provided expected delivery and repair timelines; answer customer questions and concern's to enhance customer satisfaction.
Education
Mercedes Benz - Elite Program
Universal Technical Institute of California
Rancho Cucamonga, CA01-2008
Associate of Applied Science - Automotive
Universal Technical Institute of Arizona Inc.
Avondale, AZ09-2007
Associate of Applied Science - Automotive Technology
Palo Verde College
Blythe, CA06-2006
Skills
- Lead of Diagnostics
- Operational efficiency
- Hold monthly shop meetings
- Team management of 45 technicians
- Efficient dispatching of repairs
- Host webinars directed to Shop Foreman peers and Mercedes Service Engineering
- Employee coaching and training of technicians
- Tool management
- Problem resolution
- Client support - Service drive interviews
- Problem resolution
- Safety management
- Software proficiency - Microsoft Teams, Microsoft Office Suite, PowerPoint, Excel, CDK, MyKaarma, RapidRecon, Mitchell/All Data
Certification
- Master Shop Foreman in Leadership
- Centralized Diagnostic Technician - 1 of 160 Mercedes Benz Technicians / Shop Foreman with this certification. Recognized by Mercedes Benz as the highest possible certification for a Technician.
- Master Technician - Mercedes Benz
- Full Electric Vehicle Certified - Mercedes Benz
- Commercial Van Certified - Sprinter / Metris
Timeline
Shop Foreman
Mercedes Benz of Laguna Niguel
04.2008 - Current
- Master Shop Foreman in Leadership
- Centralized Diagnostic Technician - 1 of 160 Mercedes Benz Technicians / Shop Foreman with this certification. Recognized by Mercedes Benz as the highest possible certification for a Technician.
- Master Technician - Mercedes Benz
- Full Electric Vehicle Certified - Mercedes Benz
- Commercial Van Certified - Sprinter / Metris
Mercedes Benz - Elite Program
Universal Technical Institute of California
Associate of Applied Science - Automotive
Universal Technical Institute of Arizona Inc.
Associate of Applied Science - Automotive Technology
Palo Verde College
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