BENITO LUABA
Kinshasa
Summary
Sales professional with extensive experience in customer interaction and relationship building within call center environment. Known for consistently achieving sales goals and contributing to team success. Highly valued for adaptability and commitment to delivering excellent results through effective communication and negotiation skills.
Overview
5
5
years of professional experience
Work History
Call Center Sales Representative
CAA
04.2023 - Current
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Maintained high-quality standards through thorough knowledge of fight schedules , fares and company policies.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Observed and learned changing customer requirements and adapted flight as needed.
Sales Agent
GameKing
11.2022 - 01.2023
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Marketing and sales manager
Fameux Consulting
02.2021 - 06.2022
- Responsible for attracting customers
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Planned and designed product displays by developing layouts, themes, colors and props.
- Increased product sales by developing and implementing effective sales strategies.
- Built strong relationships with clients, resulting in repeat business and increased revenue.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Agent
COOPAC
11.2020 - 01.2021
- Promoted the product sales (coffee, machines, accessories) to existing and potential customers.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Marketing Intern
Meublatex
01.2020 - 03.2020
- Assisted in the planning and execution of successful furniture sales
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
Education
BBA - Economics And Management
Private University of Sousse
Sousse, TUNISIA01.2020
High School Diploma -
Anuarite Désil High School
Kinshasa, DRC07-2017
Skills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Sales proficiency
- Marketing strategies
- Teamwork and collaboration
- Quick thinking
- Excellent communication
- Team leadership
- Microsoft office
- Product knowledge
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Call Center Sales Representative
CAA
04.2023 - Current
Sales Agent
GameKing
11.2022 - 01.2023
Marketing and sales manager
Fameux Consulting
02.2021 - 06.2022
Sales Agent
COOPAC
11.2020 - 01.2021
Marketing Intern
Meublatex
01.2020 - 03.2020
BBA - Economics And Management
Private University of Sousse
High School Diploma -
Anuarite Désil High School
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