Benita Ikechukwu
Mississauga,ON
Summary
Dedicated and results-driven customer service professional with a proven track record in enhancing customer satisfaction by 80% at Sumez Gas Plant through empathetic resolution of complaints and expert conflict de-escalation. Excelled in high-stress situations, demonstrating exceptional time management and CRM proficiency. Achieved significant sales growth by cultivating strong client relationships and leveraging POS knowledge.
Overview
9
9
years of professional experience
Work History
Front Desk Assistant(placement)
African Community Services of Peel
05.2024 - 08.2024
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained professional and welcoming front desk area, setting positive first impression for guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took appointments over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Receptionist
Sumez Gas Plant
02.2021 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and customer satisfaction score by 80%.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided top notch customer support to an average of 150 persons daily in person,via email and live chat.
Customer Service Officer
AIRTEL Networks
01.2019 - 03.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Managed point of sale transactions and accurately processed payments, reducing transaction errors by 95% through careful attention to detail
Sales Agent
Iykedone Enterprises
01.2016 - 09.2016
- Collaborated heavily with team members to create a positive and productive work environment while working towards shared goals.
- Developed strong relationships with over 50 clients through excellent customer service and regular followups even as a newbie
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Graduate Certificate - Management
Conestoga College Institute of Technology And Advanced Learning
Milton, ON08.2024
Bachelor of Science - Parasitology
Nnamdi Azikiwe University
Awka, Anambra State09.2018
Skills
- Cash Handling
- Time Management and multitasking
- Strong problem solving abilities
- Work Prioritization
- Customer relationship management (CRM) Proficiency
- Familiarity with point of sale systems (POS)
- Excellent verbal and written communication skills
- Conflict resolution and de-escalation
- Familiar with Microsoft office and excel
Languages
English
Full Professional
French
Elementary
Timeline
Front Desk Assistant(placement)
African Community Services of Peel
05.2024 - 08.2024
Front Desk Receptionist
Sumez Gas Plant
02.2021 - 05.2023
Customer Service Officer
AIRTEL Networks
01.2019 - 03.2020
Sales Agent
Iykedone Enterprises
01.2016 - 09.2016
Graduate Certificate - Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Parasitology
Nnamdi Azikiwe University
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