Benita Dussoye
Red Deer
Overview
21
21
years of professional experience
Work History
Operation/Customer Service Clerk
Intelcom Express Red Deer
09.2020 - Current
- Are:Handling customer complaints in a professional manner
- Dealing with all telephone calls Providing customer counter cover dispatch drivers
Store Manager
Kev Beni Services Café Pine Lake Resort Leisure
05.2023 - 01.2023
- Duties are:Manage the daily operations of the store.Develop and implement store policies and procedures.Recruit, train, and manage staff.Maintain a safe and secure working environment.Ensure customer satisfaction.Maintain inventory levels and order supplies as needed.Monitor sales performance and adjust strategies accordingly.Create promotional campaigns to increase sales.
Front desk Cashier/Customer Service
TREE HOUSE RED DEER
02.2019 - 03.2020
- Main duties are: Welcoming customers by providing excellence customer service Handling POS systems- -Cash, debit & Credit card handling Supporting the daily operations of the playground including playground safety, cleanliness communicate to customer in person or on the phone.
Documentation Analysist Officer
OLYMEL
12.2017 - 05.2019
- Duties are: Data entry on AS400.Maintain open communication on the document requirements between the CFIA, production, shipping, sales, storage and loading facilities.Coordinate and gather all required shipping for approval.Maintenance of Export files.Assist in administration duties,Manage data for international shipments and provide support for many steps of the transportation process.Invoicing of domestic/international export load
- Worked as a team member within the office utilising available equipment
Sales Associates- 7 Eleven Canada INC
07.2016 - 03.2019
- Duties Are: Provide prompt, efficient and courteous customer serviceMaintain a clean, customer friendly environment in the storeRing customer sales on an electronic cash registerReceive cash from customers and give correct changePerform all regular cleaning activities and other tasks that are included on job assignmentConstant standing, bending and reaching
- Frequent lifting of one to five pounds and occasional lifting of up to 40-50 pounds are required
Import Customer Service Officer
ARIVA LTEE
03.2012 - 05.2016
- Impeccable customer service Deal directly with customers either by telephone, electronically or face to face.handle and resolve customer complaints.respond promptly customer inquiries.Communication with overseas agents to ensure proper pre-alerts and documentation Work closely with other departments to deliver high level of service to customersPerform other duties as assigned
CARGO OFFICER
Dublin Airport SERVISAIR IRELAND LTD
05.2006 - 03.2011
- To process airway bills both in ABS 2020 and airline systems ensuring customs regulation are adhered to.Providing communication and documentary support to airlines, freight forwarders and other Servisair department.Ensuring all exports travel as booked in accordance with agreed quality standards for Airline (AIR CANADA, AIR TRANSAT, BRITISH MIDLAND, US AIRWAYS, CONTINENTAL AIRLINE)Ensuring all imports are processed within agreed quality standards for airlineTo adhere to company health and safety regulation.Provide excellent customer service skills both on the telephone and in person
- To ensure handover to other team members and operational supervisors are completed
- Worked as a team member within the office utilising available equipment
- Required standard of attendance and flexibility to work a 24 shift pattern which was included early/day and late shifts
- To carry out any reasonable instructions and duties as directed by senior representatives of the company.
CUSTOMS ADMINISTRATION OFFICER
D.SOOPRAMANIEN LTD
12.2002 - 02.2006
Education
Certificate ICAO Doc9375-AN913 IATA/ICAO CAT 6/7 - GPC - undefined
AVIATION SERVICES
2010
Certificate COMPUTER PROFICIENCY PROGRAMME - undefined
NPCC
2004
Certificate IN MICROSOFT WINWORD 7.0 -ASSOCIATION - undefined
COMPUTER PROFESSIONALS
2003
undefined
Dayanand Anglo Vedic, D.A.V COLLEGE
2002
Skills
- Customer service skills and possess a willingness to learn Pc literate, excellent keyboard skills, MS office, Email, internet Explorer and good personal communication skills Ability to motivate and work in a fast-moving pressurised environment and Leadership
- Knowledge on working with Airline software and customs such as US AIRWAYS, DELTA, CONTINENTAL AIRLINES, AIRFRANCE/KLM, MNS and AS400
Timeline
Store Manager
Kev Beni Services Café Pine Lake Resort Leisure
05.2023 - 01.2023
Operation/Customer Service Clerk
Intelcom Express Red Deer
09.2020 - Current
Front desk Cashier/Customer Service
TREE HOUSE RED DEER
02.2019 - 03.2020
Documentation Analysist Officer
OLYMEL
12.2017 - 05.2019
Sales Associates- 7 Eleven Canada INC
07.2016 - 03.2019
Import Customer Service Officer
ARIVA LTEE
03.2012 - 05.2016
CARGO OFFICER
Dublin Airport SERVISAIR IRELAND LTD
05.2006 - 03.2011
CUSTOMS ADMINISTRATION OFFICER
D.SOOPRAMANIEN LTD
12.2002 - 02.2006
Certificate ICAO Doc9375-AN913 IATA/ICAO CAT 6/7 - GPC - undefined
AVIATION SERVICES
Certificate COMPUTER PROFICIENCY PROGRAMME - undefined
NPCC
Certificate IN MICROSOFT WINWORD 7.0 -ASSOCIATION - undefined
COMPUTER PROFESSIONALS
undefined
Dayanand Anglo Vedic, D.A.V COLLEGE
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