BENILDA NOLASCO
UNIFI AVIATION
Hawthorne
4
Languages
3
years of professional experience
Dedicated Airline Customer Service Representative with hands-on experience supporting full passenger service operations at Los Angeles International Airport (LAX). Experienced in passenger check-in, document verification, boarding, and coordinating with airline and airport teams to support safe and on-time departures. Brings additional transportation and logistics experience as a former trucking dispatcher. Known for professionalism, attention to detail, clear communication, and the ability to remain calm and effective in fast-paced environments.
Work History
Trucking Dispatcher
- Coordinated local and long-distance freight transportation from the Los Angeles and Long Beach ports.
- Scheduled and dispatched drivers while coordinating pickups, deliveries, and changing transportation requirements.
- Maintained communication with drivers and customers to support timely and efficient load movement.
- Monitored transportation schedules and resolved issues involving delays, changes, and logistics.
- Developed strong organizational, communication, multitasking, and problem-solving skills in a time-sensitive environment.
- Previous Experience
Customer Service Representative
3 Years 1 Month- Provide full-service passenger assistance from check-in through boarding, helping ensure a smooth and professional travel experience.
- Verify passenger travel documentation and required flight information with accuracy and attention to detail.
- Assist with boarding procedures and help ensure all necessary passenger and flight requirements are completed before departure.
- Communicate effectively with passengers, airline personnel, airport teams, and other operational partners.
- Address passenger questions and concerns professionally while providing courteous and efficient service.
- Work effectively in a fast-paced airport environment where punctuality, accuracy, teamwork, and customer service are essential.
- Adapt quickly to changing flight and passenger needs while maintaining professionalism and attention to operational requirements.
Education
High School Diploma
Skills
Passenger Services
Check-In & Boarding
Travel Document Verification
Customer Relations
Airport Operations
Flight Readiness
Problem Solving
Team Collaboration
Time Management
Multitasking
Transportation Logistics
Professional Communication
LANGUAGES
English — Fluent
Spanish — Fluent
Mandarin — Currently Learning
Japanese — Currently Learning
Timeline
Customer Service Representative
UNIFI AVIATION
07.2023 - CurrentRead More
CARSON HIGH SCHOOL
High School Diploma
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Trucking Dispatcher
Los Angeles & Long Beach Ports
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