Beni Landa Zahinda
Ottawa,ON
Summary
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
2025
2025
years of professional experience
Work History
Sales Representative
Envision Fundraising
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Cashier Team
Metro Grocery Store
04.2024 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Desk Receptionist
Algonquin College Residence
12.2023 - 04.2024
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
- Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
Shop Attendant
Arena Mall Uganda
10.2021 - 11.2023
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
Education
Bachelor Of Business Administration - Supply Chain Management
Cavendish University
Kampala, Uganda 06.2023
Skills
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Objection handling
- Cold-calling
- Product management and pricing
- Product or service sales
- Product Knowledge
- Team Leadership
- Inventory Management
- Negotiation Tactics
Languages
French
English
Timeline
Cashier Team
Metro Grocery Store
04.2024 - 09.2024
Desk Receptionist
Algonquin College Residence
12.2023 - 04.2024
Shop Attendant
Arena Mall Uganda
10.2021 - 11.2023
Sales Representative
Envision Fundraising
Bachelor Of Business Administration - Supply Chain Management
Cavendish University
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