Beni Ahmed

• Oversaw daily operations and staff management in a fast-paced ice cream shop.
• Trained and mentored new employees on customer service best practices.
• Managed inventory and ordered supplies to maintain product availability.

• Trained and also made handcrafted rolled ice cream right infront customers

• Drove a truck with a trailer hitched and parked at many different locations including running many different catering events

• Developed staff schedules to ensure adequate coverage during peak hours.
• Resolved customer complaints effectively to maintain satisfaction levels.
• Ensured compliance with health and safety regulations throughout operations.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.

• Assisted customers with product selection and provided personalized service.
• Maintained store appearance by organizing merchandise and managing inventory displays.
• Collaborated with team members to execute promotional events and sales strategies.

• Provided exceptional customer service to ensure a positive dining experience.
• Operated kitchen equipment and maintained cleanliness standards during shifts.
• Assisted in food preparation by chopping ingredients and assembling orders.
• Collaborated with team members to manage high-volume service periods efficiently.
• Handled cash register transactions accurately and processed payments promptly.
• Restocked supplies and organized inventory to maintain operational efficiency.
• Followed safety and hygiene guidelines to uphold health standards in the workplace.