Benesa Manzi
Scarborough,ON
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
Work History
Regional General Clinic Manager
Laserbody MD
07.2022 - Current
- Managed clinical budgets, billing systems and insurance negotiations.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Ordered supplies needed and kept tabs on inventory levels.
- Supervised internal and external communications by answering queries and complaints.
- Recruit, hire and coordinate the training of new staff members.
- Established and maintained operational standards for 7 locations.
- Launched 2 new locations through effective management of property acquisitions and construction and financial planning.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Set schedules for 75 staff by planning and designating shifts and hours.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Conducted regular staff meetings, informing team members of new communication and policies.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Counted all physical inventory and generated department audit reports.
- Reviewed daily sales reports and located discrepancies in data.
Business Operations Manager
Sephora
10.2018 - 07.2022
- Monitors daily, weekly, monthly sales results with store manager and communicate to team members
- Writes and delivers annual performances reviews for all hourly employees in store
- Leads the operational excellence of the store - ensures all operations-focused processes are completed to company standard
- Inventory management (shipping, receiving, RTV, cycle counting,) on-stage visual merchandising, manage all in-house 3rd party cleaning
- Manages the process of maintaining appropriate budgets and quantity of supplies, testers and samples for the store
- Manages the merchandising concepts and on-stage visuals, ensuring they are within company standard
- Work with loss prevention partners to create store special c shrink plans
- Manages all store safety programs and processes
- Manages all training related functions in the store
- Manages the interviewing and hiring process for all roles within the store
- Manages RTV's (Return to Vendor) on a weekly basic on expired, discounted or recalled products.
Logistics Manager
Abercrombie & Fitch
01.2017 - 10.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Entered time and attendance logs in preparation for payroll.
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Education
Business Management
MacEwan University
Edmonton, AB06.2018
Skills
- Schedule management
- Corporate compliance
- Clinical management
- Policies and procedures
- Orientation and training
- Profit and loss statements
- Scheduling
- Records management
- Staff supervision
- Quality assurance controls
- Clinical Management
- Administrative Leadership
- Corporate Compliance
- Revenue Management
- Purchasing Management
- Shipping Documentation
- Fleet Dispatch
- Vendor Relations
- Special Event Planning
- Inventory Control
- Microsoft Office Certified
- Content Creation
- Brand Awareness
- Delegation Skills
Languages
English
Italian
Albanian
Spanish
Timeline
Regional General Clinic Manager
Laserbody MD
07.2022 - Current
Business Operations Manager
Sephora
10.2018 - 07.2022
Logistics Manager
Abercrombie & Fitch
01.2017 - 10.2018
Business Management
MacEwan University
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