Benedicta Ofosua Agyekum
Hamilton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
MTN Ghana, Graphic Road Office
09.2018 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Supervisor of Student Teachers
TEACHERS EXPERIMENTAL SCHOOL
06.2015 - 02.2018
- Enhanced student understanding by utilizing diverse teaching strategies and incorporating real-life examples into lessons.
- Increased parent involvement by maintaining open communication channels and hosting regular meetings to discuss student progress.
- Collaborated with fellow teachers to create interdisciplinary lesson plans, fostering a holistic learning environment.
- Developed strong relationships with students and parents, resulting in improved classroom behavior and overall academic performance.
Education
Post-Degree Certificate - Global Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2025
MBA - Developmental Studies
African College of Communication Studies
Greater Accra-Ghana09.2022
Bachelor of Arts - Development Communication
African University College of Communication
Ghana05.2021
Skills
- Information Security
- Call Management
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
- Report Generation
- Data Collection
Languages
English
Professional Working
Reading, volunteering and listen to Music
I really enjoy reading ,listening to music and meeting new people.
Timeline
Customer Service Representative
MTN Ghana, Graphic Road Office
09.2018 - 05.2022
Supervisor of Student Teachers
TEACHERS EXPERIMENTAL SCHOOL
06.2015 - 02.2018
Post-Degree Certificate - Global Business Management
Mohawk College of Applied Arts And Technology
MBA - Developmental Studies
African College of Communication Studies
Bachelor of Arts - Development Communication
African University College of Communication
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