Benedicta Uduehi
London,ON
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Saffire company
Lagos
12.2021 - 01.2023
- Provided excellent customer service, resulting in a 25% increase in customer satisfaction scores.
- Assisted customers with product selection, resolved complaints efficiently, and addressed customer questions to enhance shopping experiences.
- Trained new employees on company policies, procedures, and customer service standards, improving onboarding efficiency.
- Unboxed new merchandise for display and restocked shelves in appealing and organized arrangements to promote items, attract customers, and enhance styles.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
Head Customer Service Representative
Trade correct
Lagos
06.2019 - 11.2021
- Handled 20+ calls daily, providing detailed, friendly, and polite service to ensure customer retention.
- Led a team of 10 representatives, improving customer satisfaction scores by 15%, and ensured high-quality support while encouraging a positive and productive work environment among team members.
- Promoted available products and services to customers, and engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Memorized company products and services to be able to answer all customer questions quickly and efficiently, and to make relevant sales.
- Received data such as customer names, addresses, phone numbers, and entered the data into various customer service software.
- Trained new customer service representatives on company policies and procedures.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Communications and Social Media Manager
ILUOBE-OJIE LTD.
Lagos
01.2024 - 07.2024
- Opened new accounts to augment existing customer base to meet growth targets.
- Interacted with clients and responded to social media messages, inquiries, and comments.
- Utilized Hootsuite and Canva to create and schedule engaging social media content and ad campaigns that generated sales and leads.
- Collaborated with departments to identify issues affecting financial results and profitability.
- Drafted and distributed internal and external communications, ensuring alignment with company objectives.
Document Controller
TEAM NIG LTD.
Lagos
02.2023 - 11.2023
- Processed over 50 documents daily, ensuring accuracy and compliance with project standards; printed, scanned, and distributed documents related to construction activity inspections.
- Reviewed and verified documents for completeness, format, and compliance with contract and project requirements. Addressed discrepancies and deviations from standards.
- Ensured high-quality results under pressure, complying with corporate requirements.
- Tracked office supplies to maintain a consistent inventory, made reports of staff needs and requests, so as to ensure they were being met.
- Used Microsoft Word and Adobe InDesign to prepare formal documents, proposals, and presentations.
Education
Graduate Certificate - Management Information Systems
Fanshawe College
London, ON08-2026
Bachelor of Science - International Relations
LANDMARK UNIVERSITY
OMU-ARAN, KWARA09.2022
Skills
Communication
Computer skills
Microsoft Office Suite
Multitasking
Customer service
Effective time management
Fast learner
Ability to work under pressure
Attention to detail
Teamwork
Effective time management
Marketing
Critical thinking
References
References available upon request
Languages
- English
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Timeline
Communications and Social Media Manager
ILUOBE-OJIE LTD.
01.2024 - 07.2024
Document Controller
TEAM NIG LTD.
02.2023 - 11.2023
Retail Sales Associate
Saffire company
12.2021 - 01.2023
Head Customer Service Representative
Trade correct
06.2019 - 11.2021
Graduate Certificate - Management Information Systems
Fanshawe College
Bachelor of Science - International Relations
LANDMARK UNIVERSITY
Similar Profiles
Devishankar CarpenterDevishankar Carpenter
Territory Manager at SAFFIRE CROP SCIENCE PVT LTDTerritory Manager at SAFFIRE CROP SCIENCE PVT LTD
Connor BureshConnor Buresh
Ticketing Field Technician at Saffire, LLCTicketing Field Technician at Saffire, LLC
Corey LippsCorey Lipps
Detailing/Production Scheduler at American Buildings Company a Nucor CompanyDetailing/Production Scheduler at American Buildings Company a Nucor Company