Benedicta Twumasi
Mississauga,ON
Summary
Proven performer in the beauty industry, adept in nail extensions and customer service, with a track record of enhancing client satisfaction and boosting salon revenues at Levelx Training Institute and Xander's Ultimate Beauty Lounge. Excelled in time management and attention to detail, significantly exceeding performance goals for client retention and product sales. Good customer service skills.
Overview
8
8
years of professional experience
Work History
Nail Technician Assistant
Xander's Ultimate Beauty Lounge
01.2019 - 03.2024
- Displayed exceptional time management skills by consistently completing tasks in a timely manner while providing high-quality results.
- Supported the onboarding process for new nail technicians, providing guidance on salon procedures and best practices.
- Maintained high levels of sanitation by diligently cleaning and sterilizing all instruments after each use.
- Promoted a relaxing atmosphere within the salon by consistently maintaining a calm demeanor even under pressure.
- Boosted salon''s reputation for excellent customer service through attentive listening, personalized recommendations, and efficient work.
- Assisted lead nail technicians with preparation of tools and supplies, ensuring smooth operations and time efficiency.
- Received positive feedback from clients for attention to detail in manicure and pedicure services provided as an assistant technician.
- Assisted in maintaining a clean, safe, and hygienic work environment by adhering to strict sanitation protocols and regulatory guidelines.
- Kept tidy and organized area to comply with cleanliness standards.
- Cleaned and sanitized tools and equipment before each client.
- Consistently exceeded performance goals for appointment bookings, client retention, and product sales.
Hair Braider
Levelx Training Institute
09.2016 - 11.2018
- Maintained a clean and organized workspace, ensuring a welcoming environment for clients and staff.
- Efficiently handled administrative tasks such as processing payments, updating client records, and confirming appointment bookings.
- Completed comprehensive training in various styling techniques, enhancing the range of services provided within the salon.
- Assisted in increasing salon revenue by effectively upselling products and services during appointments.
- Helped prepare clients for hair service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Answered phone calls and emails to schedule client appointments.
Education
Certificate In Cosmetology - Nails Tech, Machine And Hand Stitched Wig Making.
Levelx Training Institute
Accra-Ghana 06.2023
Higher National Diploma - Accounting And Computing
Takoradi Technical University
Western Region- Takoradi, Ghana06.2016
Skills
- Nail Extensions
- Gel Application
- Client consultation
- UV Gel System
- Acrylic Application
- Appointment Scheduling
- Customer Service
- Time Management
- Attention to Detail
- Electric Filing
Languages
English
Full Professional
Timeline
Nail Technician Assistant
Xander's Ultimate Beauty Lounge
01.2019 - 03.2024
Hair Braider
Levelx Training Institute
09.2016 - 11.2018
Certificate In Cosmetology - Nails Tech, Machine And Hand Stitched Wig Making.
Levelx Training Institute
Higher National Diploma - Accounting And Computing
Takoradi Technical University
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