Benedicta Clarke
Roseneath,ON
Summary
Dynamic Store Manager with extensive experience in managing store operations and enhancing customer service standards. Committed to employee development through effective training and mentorship, resulting in reduced turnover and improved team performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store Manager
TJX Canada (Winners)
Bowmanville, ON
03.2003 - Current
- Oversaw daily store operations, ensuring optimal staffing and workflow efficiency.
- Developed and implemented strategies to enhance customer service standards.
- Mentored and trained team members on best practices and operational procedures.
- Analyzed sales data to identify trends and adjust inventory management accordingly.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Implemented loss prevention measures to minimize shrinkage and enhance security protocols.
- Collaborated with corporate leadership on strategic planning initiatives for store performance improvements.
Assistant Manager
Winners & HomeSense
Toronto, ON
07.1997 - 03.2003
- Developed training programs for staff, improving product knowledge and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Scars
02-1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Recruitment and hiring
- Recruiting and hiring
- Relationship building and management
- Team development
Accomplishments
- Supervised team of 40-150 staff members.
- Managed a store that exceeded company expectations for may years in my career
- Awarded several leadership awards in sales and people development
- Trained in Workday, Kronos, Workjam
- Training certificates in Positive associates relations
Languages
English
Certification
- CPR Training - Every three years