Benedetta Pilialvu
Concord,Canada
Summary
Motivated Mortgage Agent Level 1 certified professional aiming to launch a career in the mortgage industry. Offers a solid foundation in customer service and office administration, excelling in client communication, document management, scheduling, and financial record maintenance. Committed to supporting a licensed mortgage brokerage while adhering to FSRA regulations.
Overview
5
5
years of professional experience
Work History
Laser Technician and Aesthetician
Self Employed
09.2021 - Current
- Performing laser hair removal, skin rejuvenation, and tattoo removal
- Calibrated and maintained laser equipment for optimal functionality; operated and managed equipment, including coloration, troubleshooting, and quality control checks.
- Conducting skin analysis and providing skincare advice to clients
- Maintained accurate patient records, documenting treatment details, settings, and client progress to ensure continuity of care.
- Provide exceptional customer service, building rapport with clients and ensuring their satisfaction
- Maintain a clean and organized treatment environment, adhering to hygiene standards
- Prepared clients for treatments, addressing questions to enhance comfort and understanding of procedures.
Administrative Assistant
Integrity Plus Accounting Services
05.2021 - 10.2022
- Managed executive team calendars and coordinated weekly company-wide meetings to ensure alignment and communication
- Coordinated interview scheduling with prospective employees to streamline hiring process
- Managed communication through phone calls, emails, and correspondence
- Creating, editing, and organizing documents, reports, and presentations
- Overseeing office supplies, equipment, and general office upkeep
- Acted as a liaison between owners and staff to facilitate effective communication and resolve issues
Education
Mortgage Agent Level 1 -
REMIC
Toronto, ON06-2025
Human Resources Management -
George Brown College
01.2019
Certified Laser Technician -
International Beauty Institute
Certified Laser Technician -
IBI
Smart Serve Certified -
Skills
- Communication
- Sales
- Customer service
- Leadership
- Initiative
- Time management
- Detail orientation
- Team collaboration
- Appointment scheduling
- Document management
- Office administration
- Decision-making
- Dependable and responsible
- Client consultations
- Problem-solving
References
ALL REFERENCES AVAILABLE UPON REQUEST
Languages
- English
- Italian, Bilingual or Proficient (C2)
Timeline
Laser Technician and Aesthetician
Self Employed
09.2021 - Current
Administrative Assistant
Integrity Plus Accounting Services
05.2021 - 10.2022
Mortgage Agent Level 1 -
REMIC
Human Resources Management -
George Brown College
Certified Laser Technician -
International Beauty Institute
Certified Laser Technician -
IBI