Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Benedetta Pilialvu

Concord,Canada

Summary

Motivated Mortgage Agent Level 1 certified professional aiming to launch a career in the mortgage industry. Offers a solid foundation in customer service and office administration, excelling in client communication, document management, scheduling, and financial record maintenance. Committed to supporting a licensed mortgage brokerage while adhering to FSRA regulations.

Overview

5
5
years of professional experience

Work History

Laser Technician and Aesthetician

Self Employed
09.2021 - Current
  • Performing laser hair removal, skin rejuvenation, and tattoo removal
  • Calibrated and maintained laser equipment for optimal functionality; operated and managed equipment, including coloration, troubleshooting, and quality control checks.
  • Conducting skin analysis and providing skincare advice to clients
  • Maintained accurate patient records, documenting treatment details, settings, and client progress to ensure continuity of care.
  • Provide exceptional customer service, building rapport with clients and ensuring their satisfaction
  • Maintain a clean and organized treatment environment, adhering to hygiene standards
  • Prepared clients for treatments, addressing questions to enhance comfort and understanding of procedures.

Administrative Assistant

Integrity Plus Accounting Services
05.2021 - 10.2022
  • Managed executive team calendars and coordinated weekly company-wide meetings to ensure alignment and communication
  • Coordinated interview scheduling with prospective employees to streamline hiring process
  • Managed communication through phone calls, emails, and correspondence
  • Creating, editing, and organizing documents, reports, and presentations
  • Overseeing office supplies, equipment, and general office upkeep
  • Acted as a liaison between owners and staff to facilitate effective communication and resolve issues

Education

Mortgage Agent Level 1 -

REMIC
Toronto, ON
06-2025

Human Resources Management -

George Brown College
01.2019

Certified Laser Technician -

International Beauty Institute

Certified Laser Technician -

IBI

Smart Serve Certified -

Skills

  • Communication
  • Sales
  • Customer service
  • Leadership
  • Initiative
  • Time management
  • Detail orientation
  • Team collaboration
  • Appointment scheduling
  • Document management
  • Office administration
  • Decision-making
  • Dependable and responsible
  • Client consultations
  • Problem-solving

References

ALL REFERENCES AVAILABLE UPON REQUEST

Languages

  • English
  • Italian, Bilingual or Proficient (C2)

Timeline

Laser Technician and Aesthetician

Self Employed
09.2021 - Current

Administrative Assistant

Integrity Plus Accounting Services
05.2021 - 10.2022

Mortgage Agent Level 1 -

REMIC

Human Resources Management -

George Brown College

Certified Laser Technician -

International Beauty Institute

Certified Laser Technician -

IBI

Smart Serve Certified -

Benedetta Pilialvu